Author name: Shannon Garcia

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Spotify raising prices by up to $3 as frustrated subs beg it to “just do music”

Spotify, streaming, Tech / /

As high as $20/month —

Spotify last raised prices in July 2023.

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Spotify raising prices by up to $3 as frustrated subs beg it to “just do music”

After keeping Spotify Premium subscription pricing flat since debuting it in 2011, Spotify increased monthly pricing in July 2023 and will do so again in July 2024, it announced today.

Individual monthly subscriptions will increase from $11 per month to $12/month. Family plans, which support up to six members, will go from $17/month to $20/month. Duo plans, for two accounts, are rising from $15/month to $17/month. Spotify didn’t announce pricing changes for its Student ($6/month) or free plans.

Spotify said it’s increasing prices so that it can “continue to invest in and innovate on our product features and bring users the best experience.”

It said it would email subscribers directly “over the next month” about the changes. The message that Spotify said it will send to subscribers will include a link to the account page, where subscribers can cancel their subscription if desired, as well as the support site for asking questions.

“Just do music”

Spotify went 12 years without changing subscription prices, but now it’s doing it for a second time in about a year.

In July 2023, monthly pricing for Spotify’s Premium plan for individual users went from $10 to $11. Duo pricing went from $13 to $15, and the Family and Student plans also each increased by $1 per month. However, these sweeping pricing changes occurred at a time when rivals, like Tidal, were making similar changes. And as Spotify’s first price hike ever, it seemed more digestible.

The second price hike comes as Spotify seeks its first year of profitability. These efforts have included attempts to diversify revenue by expanding from Spotify’s traditional music-streaming service to include things like podcasts, which Spotify has reportedly invested over $1 billion in, and audiobooks, a newer business for Spotify that it fueled with a $123 million Findaway acquisition. Meanwhile, Spotify has been working on adding high-fidelity audio to its service since 2021.

Some subscribers would rather see predictable pricing than new endeavors. For example, a reported user going by “ccolburn” on Spotify’s online forum reacted to this news with a post titled, “I only want music only! Stop increasing the prices to justify adding things I don’t want!“:

I DONT want podcast in my music app. … I dont want audio books when I want music. I also dont wanna pay more for the same service. JUST DO MUSIC!!!! [sic]

Apparent subscribers have shared similar sentiments elsewhere online, like on Reddit, where “crazytalk151” recently wrote:

Can you just do music and stop with all the other crap? No I dont want your shit podcasts or audio books. Just music and the same price. Whats the best alternative? [sic]

A tightrope

But like with many subscription price hikes among streaming services, Spotify’s growing prices are tied to profitability goals. Despite having profitable quarters, the 18-year-old company hasn’t reported a profitable year.

In its Q1 2024 earnings report shared on April 23, Spotify recorded its highest quarterly profit ever, at 1 billion euros (about $1.08 billion). The company noted price increases helping to boost the average revenue it sees per user. However, Spotify’s total monthly active users fell 3 million short of its 618 million user goal. The report also followed about 1,500 layoffs in December 2023.

During Spotify’s Q1 2024 earnings call, Spotify CEO and co-founder Daniel Ek called 2024 Spotify’s “year of monetization” and said the company would focus on “strong revenue growth and margin expansion” via “ambitious plans.” Ek didn’t announce price changes at the time but noted that Spotify often reviews its “value-to-price” ratio in relation to subscription prices, as Variety reported at the time.

Spotify stock opened 5.5 percent higher on news of subscription prices rising, The Wall Street Journal reported today. However, subscribers, who are generally getting increasingly fed up with ever-rising subscription prices, will likely be less impressed by the news.

The announcement of price changes follows Spotify’s recent decision this December to brick its Car Thing hardware after releasing it to the general public in February 2022. Spotify has given some users refunds if they can provide proof of purchase. However, some users online have reported problems with getting refunds due to things like the devices being linked to a third-party or unknown account, people owning multiple devices, or people reportedly being offered Spotify Premium credits initially instead. Spotify has previously declined to specify to Ars Technica the exact criteria required for receiving a full refund on Car Thing.

As Spotify tries to push toward profitability by raising prices and adding new endeavors and by distancing itself from old ones, it walks a tightrope in maintaining the type of customer satisfaction and trust that’ll keep people subscribing.

Spotify raising prices by up to $3 as frustrated subs beg it to “just do music” Read More »

ridiculous,-inventive-party-pack-sportsfriends-is-now-free-on-pc-and-playstation

Ridiculous, inventive party pack Sportsfriends is now free on PC and PlayStation

bennett foddy, gaming, sportsfriends / /

Good things for tough reasons —

Couch co-op collection lets you compete on the screen and in each other’s face.

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How well do you know your friends and family? Can you smack a 2010-era controller in their hands to win intangible points?

Enlarge / How well do you know your friends and family? Can you smack a 2010-era controller in their hands to win intangible points?

Die Gut Fabrik LLC

If there is any reason to head into your garage or attic and dig out that PlayStation Move controller, it’s Johann Sebastian Joust. Actually, there’s a second good reason: that game, and three others with the same spirit, are all free now on Steam for PlayStation, Windows, Mac, and Linux.

The reason and timing are unfortunate, as Die Gute Fabrik, the Danish developer collective behind Sportsfriends, can no longer support or update the 10-year-old game. But the group is doing the right thing, making the game free on all platforms, including Steam, transferring ownership of the game to Bennett Foddy (Getting Over It), and working to open-source a version of the JS Joust game for Linux so that perhaps it can be fit to work with other motion-sensitive controllers or through some other scheme.

Sportsfriends launch trailer.

Sportsfriends, previously described at Ars as a “stellar pack of multiplayer-only gems,” are four games meant for “couch co-op,” i.e. playing in the same room as other folks holding controllers (or glowing Move sticks, in the case of JS Joust). Each one is a little masterwork of clever design and hard to encapsulate briefly, but if you don’t have time for the deeper dive, here goes:

  • Super Pole Riders, by Bennett Foddy, has you use the left PlayStation stick for your feet, and the right stick to angle and pivot a vaulting pole, then attempt to knock a ball through a hoop to score points or knock an opponent off their pole. (There’s an early web version.)
  • Baribariball is a one-on-one or two-on-two Smash Brothers-like experience, but with more old-school arcade dynamics and in-air movement.
  • Hokra, a kind of soccer game with Atari-esque visuals and deceptively simple controls.
  • JS Joust, in which you try to not get your Move controller jostled while goading or physically nudging other players’ controllers, with your ability to move dictated by Bach’s Brandenburg Concertos.

Johann Sebastian Joust.

There are no solo versions of any of these games, and Joust does not work with Windows, because Windows does not support the Move controller. With any luck, this can be worked around. And while no controller may yet provide the kind of perfect combination of motion sensitivity and glowing colored orb that the Move controller does, opening Joust up to more hardware can only be beneficial. More people need to try to lightly assault their friends in the name of camaraderie.

Don't say they didn't warn you.

Don’t say they didn’t warn you.

Die Gut Fabrik LLC

Ridiculous, inventive party pack Sportsfriends is now free on PC and PlayStation Read More »

nvidia-jumps-ahead-of-itself-and-reveals-next-gen-“rubin”-ai-chips-in-keynote-tease

Nvidia jumps ahead of itself and reveals next-gen “Rubin” AI chips in keynote tease

AI, AI accelerators, Biz & IT, Blackwell, chatgpt, chatgtp, computex, GH200, GPU, GPUs, Grace Hopper Superchip, Jensen Huang, machine learning, NVIDIA, Nvidia Rubin, Taiwan, Vera CPU, Vera Rubin / /

Swing beat —

“I’m not sure yet whether I’m going to regret this,” says CEO Jensen Huang at Computex 2024.

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Nvidia's CEO Jensen Huang delivers his keystone speech ahead of Computex 2024 in Taipei on June 2, 2024.

Enlarge / Nvidia’s CEO Jensen Huang delivers his keystone speech ahead of Computex 2024 in Taipei on June 2, 2024.

On Sunday, Nvidia CEO Jensen Huang reached beyond Blackwell and revealed the company’s next-generation AI-accelerating GPU platform during his keynote at Computex 2024 in Taiwan. Huang also detailed plans for an annual tick-tock-style upgrade cycle of its AI acceleration platforms, mentioning an upcoming Blackwell Ultra chip slated for 2025 and a subsequent platform called “Rubin” set for 2026.

Nvidia’s data center GPUs currently power a large majority of cloud-based AI models, such as ChatGPT, in both development (training) and deployment (inference) phases, and investors are keeping a close watch on the company, with expectations to keep that run going.

During the keynote, Huang seemed somewhat hesitant to make the Rubin announcement, perhaps wary of invoking the so-called Osborne effect, whereby a company’s premature announcement of the next iteration of a tech product eats into the current iteration’s sales. “This is the very first time that this next click as been made,” Huang said, holding up his presentation remote just before the Rubin announcement. “And I’m not sure yet whether I’m going to regret this or not.”

Nvidia Keynote at Computex 2023.

The Rubin AI platform, expected in 2026, will use HBM4 (a new form of high-bandwidth memory) and NVLink 6 Switch, operating at 3,600GBps. Following that launch, Nvidia will release a tick-tock iteration called “Rubin Ultra.” While Huang did not provide extensive specifications for the upcoming products, he promised cost and energy savings related to the new chipsets.

During the keynote, Huang also introduced a new ARM-based CPU called “Vera,” which will be featured on a new accelerator board called “Vera Rubin,” alongside one of the Rubin GPUs.

Much like Nvidia’s Grace Hopper architecture, which combines a “Grace” CPU and a “Hopper” GPU to pay tribute to the pioneering computer scientist of the same name, Vera Rubin refers to Vera Florence Cooper Rubin (1928–2016), an American astronomer who made discoveries in the field of deep space astronomy. She is best known for her pioneering work on galaxy rotation rates, which provided strong evidence for the existence of dark matter.

A calculated risk

Nvidia CEO Jensen Huang reveals the

Enlarge / Nvidia CEO Jensen Huang reveals the “Rubin” AI platform for the first time during his keynote at Computex 2024 on June 2, 2024.

Nvidia’s reveal of Rubin is not a surprise in the sense that most big tech companies are continuously working on follow-up products well in advance of release, but it’s notable because it comes just three months after the company revealed Blackwell, which is barely out of the gate and not yet widely shipping.

At the moment, the company seems to be comfortable leapfrogging itself with new announcements and catching up later; Nvidia just announced that its GH200 Grace Hopper “Superchip,” unveiled one year ago at Computex 2023, is now in full production.

With Nvidia stock rising and the company possessing an estimated 70–95 percent of the data center GPU market share, the Rubin reveal is a calculated risk that seems to come from a place of confidence. That confidence could turn out to be misplaced if a so-called “AI bubble” pops or if Nvidia misjudges the capabilities of its competitors. The announcement may also stem from pressure to continue Nvidia’s astronomical growth in market cap with nonstop promises of improving technology.

Accordingly, Huang has been eager to showcase the company’s plans to continue pushing silicon fabrication tech to its limits and widely broadcast that Nvidia plans to keep releasing new AI chips at a steady cadence.

“Our company has a one-year rhythm. Our basic philosophy is very simple: build the entire data center scale, disaggregate and sell to you parts on a one-year rhythm, and we push everything to technology limits,” Huang said during Sunday’s Computex keynote.

Despite Nvidia’s recent market performance, the company’s run may not continue indefinitely. With ample money pouring into the data center AI space, Nvidia isn’t alone in developing accelerator chips. Competitors like AMD (with the Instinct series) and Intel (with Guadi 3) also want to win a slice of the data center GPU market away from Nvidia’s current command of the AI-accelerator space. And OpenAI’s Sam Altman is trying to encourage diversified production of GPU hardware that will power the company’s next generation of AI models in the years ahead.

Nvidia jumps ahead of itself and reveals next-gen “Rubin” AI chips in keynote tease Read More »

amd-intros-ryzen-ai-300-chips-with-zen-5,-better-gpu,-and-hugely-improved-npu

AMD intros Ryzen AI 300 chips with Zen 5, better GPU, and hugely improved NPU

AMD, ryzen ai, ryzen ai 300, Tech, zen 5, zen 5c / /

ai everywhere —

High-end Ryzen laptop chips combine big and little Zen cores for the first time.

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  • AMD’s Ryzen AI 300 series is its next-gen laptop platform, and the first to support Copilot+ PC features.

    AMD

  • Ryzen AI 300 uses a new CPU architecture, a revamped NPU, and a tweaked GPU architecture that AMD hasn’t said much about.

    AMD

  • Only two high-end processors will be available by July, though others will surely follow.

    AMD

  • How AMD’s new laptop CPU naming scheme applies to Ryzen AI 300.

    AMD

AMD’s next-generation laptop processors are coming later this year, joining new Ryzen 9000 desktop processors and ushering in yet another revamp to the way AMD does laptop CPU model numbers.

But the big thing the company wants to push is the new chips’ performance in generative AI and machine-learning workloads—it’s putting “Ryzen AI” right in the name and emphasizing the presence of an improved neural processing unit (NPU) that meets and exceeds Microsoft’s performance requirements for Copilot+ PCs. The new Ryzen AI 300-series, codenamed Strix Point, succeeds the Ryzen 8040 chips from earlier this year, which were themselves a relatively mild refresh for the Ryzen 7040 processors less than a year before.

AMD promises performance of up to 50 trillion operations per second (TOPS) with its new third-generation NPU, a significant boost from the 10 to 16 TOPS offered by Ryzen 7000 and 8000 processors with NPUs. This would make it faster than the 45 TOPS offered by the Qualcomm Snapdragon X Elite and X Plus in the first wave of Copilot+ compatible PCs, and also Intel’s projected performance for its next-generation Core Ultra chips, codenamed Lunar Lake. All exceed Microsoft’s Copilot+ requirement of 40 TOPS, which enables some Windows 11 features that aren’t normally available on typical PCs. Copilot+ PCs can do more AI processing locally on device rather than relying on the cloud, potentially improving performance and giving users more privacy.

If you don’t particularly care about generative AI, locally executed or otherwise, the Ryzen AI 300 processors also come with an updated CPU based on the same Zen 5 architecture as the desktop chips, plus an “RDNA 3.5” integrated GPU to boost gaming performance for thin-and-light systems that can’t fit a dedicated graphics processor. The chips are being manufactured on a TSMC N4 process.

  • AMD is mostly talking about the performance of the new NPU, which at least according to AMD should slightly outperform offerings from Qualcomm and Intel.

    AMD

  • The new integrated GPUs stack up well against Intel’s current Arc GPUs, though how they perform against next-gen Lunar Lake-based chips is anyone’s guess.

    AMD

AMD is announcing two chips today, both in the high-end Ryzen 9 series. The Ryzen AI 9 HX 370 includes 12 CPU cores and 16 GPU cores, up from a maximum of eight CPU cores and 12 GPU cores for the Ryzen 8040 series. The Ryzen AI 9 365 steps down to 10 CPU cores and 12 GPU cores. Both have the same NPU onboard.

Though an increase in CPU core count suggests big improvements in multi-threaded performance, note that in both chips a majority of the CPU cores (8 in the 370, 6 in the 365) actually use the “Zen 5c” architecture, a variant of Zen 5 that supports the exact same instructions and features but is optimized for small size rather than high clock speeds. The result is essentially AMD’s version of one of Intel’s E-cores, though without the truly heterogeneous CPU architecture that has caused incompatibility problems with some apps and games.

This isn’t the first time we’ve seen a mix of big and small CPU cores from AMD, but it is the first time we’ve seen it at the high-end. Zen 4c cores only really showed up in lower-end, lower-power CPU designs in the Ryzen 3 and 5 and Ryzen Z1 families.

Perhaps tellingly, AMD offered no direct comparisons between the CPU performance of the Ryzen AI 300 chips and the Ryzen 8040 series, opting instead to compare to offerings from Intel, Qualcomm, and Apple. This certainly doesn’t mean performance has regressed generation over generation, but it is usually code for “this isn’t the kind of improvement we want to draw attention to.”

AMD also didn’t offer performance comparisons between the new Radeon 890M and 880M and the old Radeon 780M. The company said that the 890M was an average of 36 percent faster in a small selection of games compared to the Intel Arc integrated GPU in the Meteor Lake Core Ultra chips and 60 percent faster than the Snapdragon X Elite in the 3DMark Night Raid benchmark (this was part of a slide that was specifically highlighting the performance impact of translating x86 code on Arm chips, though for the time being it’s true that the vast majority of games running on Snapdragon PCs will have to deal with the overhead of code translation).

AMD says that the Ryzen AI chips are slated to appear in “100+ platforms from OEMs” starting in July 2024, a month or so after Microsoft and Qualcomm’s first wave of Snapdragon X-equipped Copilot+ PCs. Ryzen AI will also compete with Intel’s next-gen Lunar Lake chips, also due out sometime later this year.

Listing image by AMD

AMD intros Ryzen AI 300 chips with Zen 5, better GPU, and hugely improved NPU Read More »

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Russia and China are using OpenAI tools to spread disinformation

AI, china, disinformation, misinformation, openai, russia, syndication / /

New tool —

Iran and Israel have been getting in on the action as well.

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OpenAI said it was committed to uncovering disinformation campaigns and was building its own AI-powered tools to make detection and analysis

Enlarge / OpenAI said it was committed to uncovering disinformation campaigns and was building its own AI-powered tools to make detection and analysis “more effective.”

FT montage/NurPhoto via Getty Images

OpenAI has revealed operations linked to Russia, China, Iran and Israel have been using its artificial intelligence tools to create and spread disinformation, as technology becomes a powerful weapon in information warfare in an election-heavy year.

The San Francisco-based maker of the ChatGPT chatbot said in a report on Thursday that five covert influence operations had used its AI models to generate text and images at a high volume, with fewer language errors than previously, as well as to generate comments or replies to their own posts. OpenAI’s policies prohibit the use of its models to deceive or mislead others.

The content focused on issues “including Russia’s invasion of Ukraine, the conflict in Gaza, the Indian elections, politics in Europe and the United States, and criticisms of the Chinese government by Chinese dissidents and foreign governments,” OpenAI said in the report.

The networks also used AI to enhance their own productivity, applying it to tasks such as debugging code or doing research into public social media activity, it said.

Social media platforms, including Meta and Google’s YouTube, have sought to clamp down on the proliferation of disinformation campaigns in the wake of Donald Trump’s 2016 win in the US presidential election when investigators found evidence that a Russian troll farm had sought to manipulate the vote.

Pressure is mounting on fast-growing AI companies such as OpenAI, as rapid advances in their technology mean it is cheaper and easier than ever for disinformation perpetrators to create realistic deepfakes and manipulate media and then spread that content in an automated fashion.

As about 2 billion people head to the polls this year, policymakers have urged the companies to introduce and enforce appropriate guardrails.

Ben Nimmo, principal investigator for intelligence and investigations at OpenAI, said on a call with reporters that the campaigns did not appear to have “meaningfully” boosted their engagement or reach as a result of using OpenAI’s models.

But, he added, “this is not the time for complacency. History shows that influence operations which spent years failing to get anywhere can suddenly break out if nobody’s looking for them.”

Microsoft-backed OpenAI said it was committed to uncovering such disinformation campaigns and was building its own AI-powered tools to make detection and analysis “more effective.” It added its safety systems already made it difficult for the perpetrators to operate, with its models refusing in multiple instances to generate the text or images asked for.

In the report, OpenAI revealed several well-known state-affiliated disinformation actors had been using its tools. These included a Russian operation, Doppelganger, which was first discovered in 2022 and typically attempts to undermine support for Ukraine, and a Chinese network known as Spamouflage, which pushes Beijing’s interests abroad. Both campaigns used its models to generate text or comment in multiple languages before posting on platforms such as Elon Musk’s X.

It flagged a previously unreported Russian operation, dubbed Bad Grammar, saying it used OpenAI models to debug code for running a Telegram bot and to create short, political comments in Russian and English that were then posted on messaging platform Telegram.

X and Telegram have been approached for comment.

It also said it had thwarted a pro-Israel disinformation-for-hire effort, allegedly run by a Tel Aviv-based political campaign management business called STOIC, which used its models to generate articles and comments on X and across Meta’s Instagram and Facebook.

Meta on Wednesday released a report stating it removed the STOIC content. The accounts linked to these operations were terminated by OpenAI.

Additional reporting by Cristina Criddle

© 2024 The Financial Times Ltd. All rights reserved. Not to be redistributed, copied, or modified in any way.

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driverless-racing-is-real,-terrible,-and-strangely-exciting

Driverless racing is real, terrible, and strangely exciting

A2RL, Abu Dhabi, auto racing, autonomous cars, Autonomous Driving, Cars, Features / /

people showed up to watch —

The Abu Dhabi Autonomous Racing League proves it’s possible, just very hard.

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Several brightly colored race cars are parked at a race course

Enlarge / No one’s entirely sure if driverless racing will be any good to watch, but before we find that out, people have to actually develop driverless race cars. A2RL in Abu Dhabi is the latest step down that path.

A2RL

ABU DHABI—We live in a weird time for autonomous vehicles. Ambitions come and go, but genuinely autonomous cars are further off than solid-state vehicle batteries. Part of the problem with developing autonomous cars is that teaching road cars to take risks is unacceptable.

A race track, though, is a decent place to potentially crash a car. You can take risks there, with every brutal crunch becoming a learning exercise. (You’d be hard-pressed to find a top racing driver without a few wrecks smoldering in their junior career records.)

That’s why 10,000 people descended on the Yas Marina race track in Abu Dhabi to watch the first four-car driverless race.

Test lab

The organizers of the Abu Dhabi Autonomous Racing League (A2RL) event didn’t brief me on what to expect, so I wasn’t sure if we would see much car movement. Not because the project was likely to fail—it certainly had a lot of hardware and software engineering behind it, not to mention plenty of money. But creating a high-speed, high-maneuverability vehicle that makes its own choices is an immense challenge.

Just running a Super Formula car—the chassis modified for the series—is a big task for any race team, even with an expert driver in the cockpit. I was ready to be impressed if teams got out of the pit lane without the engine stalling.

But the cars did run. Lap times weren’t close to those of a human driver or competitive across the field, but the cars did repeatedly negotiate the track. Not every car was able to do quick laps, but the ones that did looked like actual race cars being driven on a race track. Even the size of the crashes showed that the teams were finding the confidence to begin pushing limits.

Each of these Dallara Super Formula cars has been modified by its team to operate without a human driver onboard or in control.

Enlarge / Each of these Dallara Super Formula cars has been modified by its team to operate without a human driver onboard or in control.

A2RL

Is it the future of motorsport? Probably not. But it was an interesting test lab. After a year of development, six weeks of code-jam crunch, 14 days of practice, and one event, teams are going home with suitcases full of data and lessons they can use next year.

The track and the cars

A2RL is one of three competitions being run by Aspire, the “technology transition pillar” of Abu Dhabi’s Advanced Technology Research Council.

Yas is an artificial island built as a leisure attraction, housing theme parks and hotels alongside the circuit, with an influencer photo opportunity around every corner. The island was the focus of the Emirate restyling itself for tourism, and its facilities now play secondary host to another image makeover as a technology hub. An F1 track is now finding a second use as a testing lab, and it’s probably the only track in the region that could afford the kind of excess that two weeks of round-the-clock, floodlit, robotic testing represents.

Although the early ambition was to use Formula 1 cars to reflect Yas Marina’s purpose as a circuit, the cost compared to a Super Formula car was absurd. Plus, it would have required eight identical F1 chassis. Even in the days of unrestricted F1 budgets, few teams could afford that many chassis in a season.

So Aspire’s Technology Innovation Institute (TII) went to the manufacturer Dallara, which supplies almost every high-level single-seater chassis, including parts of some F1 cars, but also every IndyCar, Super Formula, Formula E, Formula 2, and Formula 3 car, plus a whole array of endurance prototypes. Dallara was also involved in the 2021 Indy Autonomous Challenge via the IndyNXT chassis.

TII in Abu Dhabi was also involved in the Indy Autonomous Challenge as part of a university’s team, so it got to see how the cars had been rapidly adapted to accommodate a robotic “driver.”

  • The computer that controls the driving and interprets the sensor stack, situated in the cockpit—almost like a human driver.

    Hazel Southwell

  • The Meccanica42 actuators that operate throttle, brake, and steering onboard the adjusted SF23 chassis.

    Hazel Southwell

  • L-R: The robotic array that sits lower in the car’s cockpit for the actuators to operate the car, and the computer that sits above it for maximum ventilation.

    Hazel Southwell

  • A look at one of the car’s sensor pods.

    A2RL

Driverless racing is real, terrible, and strangely exciting Read More »

google-cloud-explains-how-it-accidentally-deleted-a-customer-account

Google Cloud explains how it accidentally deleted a customer account

Google, Tech / /

Flubbing the input —

UniSuper’s 647,000 users faced two weeks of downtime because of a Google Cloud bug.

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Google Cloud explains how it accidentally deleted a customer account

Earlier this month, Google Cloud experienced one of its biggest blunders ever when UniSuper, a $135 billion Australian pension fund, had its Google Cloud account wiped out due to some kind of mistake on Google’s end. At the time, UniSuper indicated it had lost everything it had stored with Google, even its backups, and that caused two weeks of downtime for its 647,000 members. There were joint statements from the Google Cloud CEO and UniSuper CEO on the matter, a lot of apologies, and presumably a lot of worried customers who wondered if their retirement fund had disappeared.

In the immediate aftermath, the explanation we got was that “the disruption arose from an unprecedented sequence of events whereby an inadvertent misconfiguration during provisioning of UniSuper’s Private Cloud services ultimately resulted in the deletion of UniSuper’s Private Cloud subscription.” Two weeks later, Google Cloud’s internal review of the problem is finished, and the company has a blog post up detailing what happened.

Google has a “TL;DR” at the top of the post, and it sounds like a Google employee got an input wrong.

During the initial deployment of a Google Cloud VMware Engine (GCVE) Private Cloud for the customer using an internal tool, there was an inadvertent misconfiguration of the GCVE service by Google operators due to leaving a parameter blank. This had the unintended and then unknown consequence of defaulting the customer’s GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period. The incident trigger and the downstream system behavior have both been corrected to ensure that this cannot happen again.

The most shocking thing about Google’s blunder was the sudden and irreversible deletion of a customer account. Shouldn’t there be protections, notifications, and confirmations in place to never accidentally delete something? Google says there are, but those warnings are for a “customer-initiated deletion” and didn’t work when using the admin tool. Google says, “No customer notification was sent because the deletion was triggered as a result of a parameter being left blank by Google operators using the internal tool, and not due to a customer deletion request. Any customer-initiated deletion would have been preceded by a notification to the customer.”

During its many downtime updates, UniSuper indicated it did not have access to Google Cloud backups and had to dig into a third-party (presumably less up-to-date) store to get back up and running. In the frenzy of the recovery period, UniSuper said that “UniSuper had duplication in two geographies as a protection against outages and loss. However, when the deletion of UniSuper’s Private Cloud subscription occurred, it caused deletion across both of these geographies… UniSuper had backups in place with an additional service provider. These backups have minimized data loss, and significantly improved the ability of UniSuper and Google Cloud to complete the restoration.”

In its post-mortem, Google now says, “Data backups that were stored in Google Cloud Storage in the same region were not impacted by the deletion, and, along with third-party backup software, were instrumental in aiding the rapid restoration.” It’s hard to square these two statements, especially with the two-week recovery period. The goal of a backup is to be quickly restored; so either UniSuper’s backups didn’t get deleted and weren’t effective, leading to two weeks of downtime, or they would have been effective had they not been partially or completely wiped out.

Google stressed many times in the post that this issue affected a single customer, has never happened before, should never happen again, and is not a systemic problem with Google Cloud. Here’s the entire “remediation” section of the blog post:

Google Cloud has since taken several actions to ensure that this incident does not and can not occur again, including:

  1. We deprecated the internal tool that triggered this sequence of events. This aspect is now fully automated and controlled by customers via the user interface, even when specific capacity management is required.
  2. We scrubbed the system database and manually reviewed all GCVE Private Clouds to ensure that no other GCVE deployments are at risk.
  3. We corrected the system behavior that sets GCVE Private Clouds for deletion for such deployment workflows.

Google says Cloud still has “safeguards in place with a combination of soft delete, advance notification, and human-in-the-loop, as appropriate,” and it confirmed these safeguards all still work.

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The 2024 Chevrolet Equinox EV shows GM can make a car for the masses

Cars, Chevrolet Equinox EV, Ultium / /

it’s a commuter car —

GM’s latest Ultium-based EV is ready for the road.

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A blue Chevrolet Equinox EV on the street

Enlarge / Until the Bolt returns, this is Chevrolet’s entry-level electric car, the Equinox EV.

Michael Teo Van Runkle

A new entry-level EV from General Motors hits the market this year bearing the name Equinox, but other than nomenclature, this Chevy is not at all related to the current internal-combustion compact crossover. Instead, the new Equinox EV rides on the smallest iteration of GM’s Ultium platform until the Bolt reboots with a new (lithium iron phosphate) Ultium battery pack.

The Equinox EV shares its chassis with the forthcoming Cadillac Optiq but aims instead to hit the market as cheaply as possible and significantly undercut Tesla’s Model Y. Deliveries will start later this year with the LT trim level, which has a starting MSRP of $34,995. Eager to prove what it no doubt hopes will be the new cash-cow EV’s bona fides, Chevrolet invited media to Detroit to drive a fleet of Equinoxes in various trim levels.

On paper, the Equinox’s stats look fairly solid. A smallish 85 kWh battery is sufficient for an EPA range estimate of 319 miles (513 km) for the front-wheel-drive base model. Output for the single motor clocks in at a respectable 213 hp (159 kW) and 236 lb-ft (320 Nm) of torque. Perhaps the only downside appears to be a max DC fast-charging rate of 150 kW, though thanks to the battery’s overall capacity, the Equinox should still add 77 miles (124 km) of range in about 10 minutes.

  • Chevrolet brought along both RS (pictured) and LT trims of the Equinox EV.

    Michael Teo Van Runkle

  • The shape shares little with the gasoline-powered Equinox.

    Michael Teo Van Runkle

  • The Equinox EV is 191 inches (4,851 mm) long, 77 inches (1.956 mm) wide, and 65 inches (1,651 mm) tall.

    Michael Teo Van Runkle

  • The 3RS can be specced with a rather bold interior.

    Chevrolet

  • A look at the back seat. This stormtrooper-spec interior is available with the 3LT.

    Chevrolet

  • There’s 26.4 cubic feet (748 L) of storage space with the rear seats in use, or 57.2 cubic feet (1,620 L) with the rear seats folded flat.

    Chevrolet

What’s the single-motor version like on the road?

From behind the wheel, I expected the FWD Equinox’s less-than-overwhelming power figures to result in sluggish acceleration. Luckily, instantaneously available grunt can produce just enough pep to cause a bit of torque steer, and I kept up with traffic without concern. Harder pulls above 45 mph (72 km/h) seem blunted, though—perhaps to maximize range.

In typical Ultium fashion, the steering can be best described as vague-ish, which Chevy’s increasingly thick-rimmed steering wheels don’t exactly help. But the Equinox never tries to play at sports car ambitions. And on Detroit’s battered roadways, the suspension runs the full gamut from smooth to stiff, depending on speed and driving style.

Keep things easy, and the Equinox treads lightly. Push harder or shift the battery pack’s mass aggressively over two wheels (via acceleration, braking, or cornering) and the dampers appear to struggle a bit. Jumping between test vehicles all day, I noticed a difference between the 19-inch and optional 21-inch wheel-and-tire combos. Making the right choice will come down to desired performance and, really, what region customers live in and how the local roads fare.

This is not a car to hustle through the turns.

Enlarge / This is not a car to hustle through the turns.

Michael Teo Van Runkle

Real-world range matters most in a commuter car, and the Equinox performed admirably, if not as well as the Silverado fleet also on hand in Detroit. For one vehicle I tracked, I used 86 miles (138 km) of claimed range to drive 78 miles (126 km), with the air conditioning blasting on a hot day in a black car, and mostly at highway speeds, where larger EVs with upright profiles—and therefore a larger frontal area—tend to struggle.

The 2024 Chevrolet Equinox EV shows GM can make a car for the masses Read More »

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Alpacas in Idaho test positive for H5N1 bird flu in another world first

alpacas, bird flu, dairy cows, H5N1, Science, USDA / /

Spit-take —

The alpacas were known to be in close contact with infected birds.

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Suri alpacas on a farm in Pennsylvania.

Enlarge / Suri alpacas on a farm in Pennsylvania.

Four backyard alpacas in southern Idaho have tested positive for highly pathogenic avian influenza (HPAI) H5N1, marking the first time bird flu has been detected in members of the fleecy camelid family, according to the US Department of Agriculture.

On Tuesday, the USDA announced that the agency’s National Veterinary Services Laboratories confirmed the infection on a farm in Jerome County on May 16. While the infections are a first for the spitting llama relatives, the USDA said they weren’t particularly surprising. The alpacas were in close contact with HPAI-infected poultry on the farm, which were “depopulated” this month. Of 18 alpacas on the affected farm, only four were found to be infected. There were no deaths documented, according to a report the USDA submitted to the World Organization for Animal Health.

Genomic sequencing indicates that the H5N1 virus infecting the alpacas (B3.13) matches both the virus currently circulating among US dairy cows and the virus that infected birds on the farm.

According to the Alpaca Owners Association, there are over 264,000 alpacas in the US.

The finding does not increase the threat of H5N1 to the general public, but it again highlights the virus’s alarming ability to readily spread to mammals. The USDA has documented hundreds of cases of H5N1 in a wide range of mammals since May 2022, when the outbreak strain began spreading in North America. In March, the USDA announced the unprecedented outbreak among dairy cows. But the agency has found the virus spreading in mink, raccoons, foxes, cats, seals, bears, mountain lions, bottlenose dolphins, goats, and coyotes, among other animals. With each new species and infection, H5N1 gains new opportunities to adapt to better infect and spread among mammals. And as the virus jumps to mammals in close contact with humans, the risk increases that the virus will have the opportunity to adapt to spread among humans.

The USDA and state officials continue to identify H5N1 in dairy herds. According to the latest data on the USDA’s tracking site, at least 66 dairy herds in nine states have been infected.

Alpacas in Idaho test positive for H5N1 bird flu in another world first Read More »

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Sony apologizes for interview it says “misrepresented” a Last of Us creator

druckmann, gaming, interview, last of us, Naughty Dog, PR, Public Relations, Sony / /

Who said what now? —

Move comes after Druckmann publicly disavowed some quotes: “This is not quite what I said.”

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Naughty Dog's Neil Druckmann, seen here not questioning the accuracy of a PR interview.

Enlarge / Naughty Dog’s Neil Druckmann, seen here not questioning the accuracy of a PR interview.

Sony has taken down an interview with Naughty Dog Studio Head Neil Druckmann (Uncharted, The Last of Us) that the company now says contains “several significant errors and inaccuracies that don’t represent his perspective and values.” The surprising move comes after Druckmann took the extreme measure of publicly questioning a portion of the PR interview by posting a lengthy transcript that conflicted with the heavily edited version Sony posted online.

The odd media saga began last Thursday, when Sony published the interview (archive here) under the heading “The Evolution of Storytelling Across Mediums.” The piece was part of the Creative Entertainment Vision section of Sony’s corporate site, a PR-driven concept exploring how Sony will “seamlessly connect multi-layered worlds where physical and virtual realities overlap to deliver limitless Kanto—through creativity and technology—working with creators.” Whatever that means.

Druckmann’s short interview started attracting attention almost immediately, primarily due to Druckmann’s apparent promotion of using AI tools in game development. Such tools “will allow us to create nuanced dialogues and characters, expanding creative possibilities,” Druckmann is quoted as saying. “AI is really going to revolutionize how content is being created, although it does bring up some ethical issues we need to address.”

Not so fast…

By Friday, though, Druckmann ended a months-long drought of social media posting by noting that, in at least one case, the words posted by Sony were “not quite what I said. In editing my rambling answers in my recent interview with Sony, some of my words, context, and intent were unfortunately lost.”

As evidence, Druckmann posted this “rambling” 457-word response to a question about a “personal vision or dream project” he hoped to create:

Well, I’ve been very lucky, in that I’ve already had that. I got the chance to make several of my dream projects. I am working on a new one right now. And it’s maybe the most excited I’ve been for a project yet. I can’t talk about it or our bosses will get very mad at me.

And I guess in general, there is something happening now that I think is very cool. Which is there’s a new appreciation for gaming that I’ve never seen before. Like when I was growing up, gaming was more of a kid’s thing. Now it’s clearly for everyone. But it’s like, if you’re a gamer, you know about the potential of games, and non-gamers, they don’t really know what they’re missing out on.

But my hope was, when we made The Last of Us as a TV show that we could change that. And why I became so involved with it. I wanted so badly for it to be good, because I wanted this to happen, which is like someone who will watch the show and really like it. And fall in love with those characters the way that we have fallen in love with those characters and their story. And then realize at the end, “Wait, that’s based on a video game?” and then go and check out the game and just see the wealth of narratives and everything that’s happening in games.

So now I feel like there’s kind of a spotlight on gaming. And you know, Fallout just came out. And that’s a big success for Amazon. And I find that really exciting. Not because games need to be movies, or they need to be TV shows, but I think it just kind of opens the eyes of a bunch of people that just weren’t aware of the kind of experiences that exist in games. I think right now we’ve hit a tipping point where it’s about to take off where people realize, “Oh my God, there’s all these incredible moving experiences in games!”

So, I’m not only excited for this game that we’re making—and it’s, it’s something really fresh for us—but I’m also excited to see how the world reacts to it. Because of The Last of Us, and the success of the show, people even outside of gaming are looking at us to see what it is that we put out next. I’m very excited to see what the reaction for this thing will be—and l’ve already said too much about it. I’ll stop there. So, you’re asking me for my dream projects. I’ve been very lucky to have worked on my favorite games with incredible collaborators and I’m very thankful for them.

For reference, here is the 127-word summary of that answer posted by Sony:

I’ve been lucky to work on several dream projects and am currently excited about a new one, which is perhaps the most thrilling yet. There’s a growing appreciation for gaming that transcends all age groups, unlike when I was growing up. This shift is highlighted by our venture into television with The Last of Us, which I hoped would bridge the gap between gamers and non-gamers. The show’s success has spotlighted gaming, illustrating the rich, immersive experiences it offers. This visibility excites me not only for our current project but for the broader potential of gaming to captivate a global audience. I’m eager to see how this new game resonates, especially following the success of The Last of Us, as it could redefine mainstream perceptions of gaming.

While the gist of Druckmann’s original answer is more or less preserved, the condensed version loses a lot of the specific details and flavor Druckmann highlighted in his answer. The edited version also inserts some key phrases and ideas that Druckmann didn’t use at all, such as his supposed hope that his new project “could redefine mainstream perceptions of gaming.”

Though we don’t know how much Druckmann’s other answers were clipped or amended in the editing process, Druckmann’s public annoyance with the edits was apparently enough to get Sony’s attention. Sometime after Tuesday night, the PlayStation-maker replaced the public interview with the following message:

In re-reviewing our recent interview with Naughty Dog’s Neil Druckmann, we have found several significant errors and inaccuracies that don’t represent his perspective and values (including topics such as animation, writing, technology, AI, and future projects). We apologize to Neil for misrepresenting his words and for any negative impact this interview might have caused him and his team. In coordination with Naughty Dog and SIE, we have removed the interview.

Journalists often edit interview responses for concision and clarity, but this interview skips the usual step of noting the existence of those kinds of edits near the top of the piece. And while press releases often contain executive quotes that have been carefully crafted in consultation with PR professionals, there was no indication in this article that the responses here were anything other than Druckmann’s own thoughts and words.

Game publishers and console makers have a long history of sharing developer interviews directly with the public rather than having those developers’ views filtered through the press. This is the first instance we can remember where the promotional process itself has become a source of controversy.

Sony apologizes for interview it says “misrepresented” a Last of Us creator Read More »

this-is-cadillac’s-new-entry-level-ev,-the-$54,000-optiq-crossover

This is Cadillac’s new entry-level EV, the $54,000 Optiq crossover

Cadillac Optiq, Cars, Ultium / /
A red Cadillac Optiq

Enlarge / The Cadillac Optiq is the brand’s next EV, slotting underneath the electric Lyriq in the range.

Michael Teo Van Runkle

Earlier this month, Cadillac showed off the all-new, all-electric 2025 Optiq to select media in downtown Los Angeles. The Optiq will slot in below the larger Lyriq, Celestiq, and Escalade IQ SUVs but is still based on GM’s steadily proliferating Ultium electric vehicle architecture.

Having driven no fewer than five different Ultium-based vehicles in the past year, I visited the Optiq preview, hoping to learn how Cadillac can differentiate this compact crossover from other offerings in an increasingly competitive segment. I also wanted to see whether GM has effectively made the case for EV converts who are looking at entry-level options versus a lower price point for the similarly specced Chevrolet Equinox EV.

In person, the Optiq’s exterior styling continues the language established by Lyriq and Celestiq, if toned down to a slightly less-aggressive futuristic level. Straked patterns on the angular, faded quarter panels make for a nice touch, though the details looked two-dimensional, as if they were stickers, until I got up close enough to inspect the use of real glass layering.

On the other hand, piano black plastic cladding around most of the lower panels comes non-negotiable, creating a slightly less premium aesthetic compared to the extensively worked-over, if somewhat familiar, interior. Here, we’re at a new level of materials and patterns compared to any other Ultium vehicle I’ve experienced—including the baffling Acura ZDX, and especially considering the starting price tag of “an estimated $54,000.” Woven textures of 100 percent recycled yarn allow for much more subtle lighting patterns than the de rigueur mood strips that so many EV manufacturers believe are necessary.

  • The Optiq is very… shiny.

    Michael Teo Van Runkle

  • GM continues to quote how much range its EVs can gain in 10 minutes at a DC fast charger instead of telling us how long it takes to charge to 80 percent.

    Michael Teo Van Runkle

  • Not stickers, actual layered glass here.

    Michael Teo Van Runkle

At that price, the Optiq manages respectable, if not overwhelming, specs and stats. Cadillac hopes the 85 kWh battery pack will achieve an EPA-rated 300 miles (482 km) of range and allow customers to add up to 79 miles (127 km) of range in 10 minutes of DC fast-charging. Output steps up to 300 hp (223 kW) and 354 lb-ft (480 Nm) of torque for all trim levels, thanks to dual motors and all-wheel drive coming standard.

How will handling compare to the Equinox?

But this Cadillac era is defined by Blackwings and V packages, not dentists cruising around in land yachts. So the real challenge I laid to Caddy’s reps on hand involved driving dynamics since other Ultium cars tend to pair vague steering with a heavy chassis that seems to overwhelm suspension engineering. Thomas Schinderle, lead development engineer on the Optiq, happily fielded my questions.

“When you have the high-voltage battery enclosures as a structural element of the car,” he began, “it’s a really stiff structure overall that gives us a strong foundation to react to the steering forces.”

But that statement applies to all Ultium vehicles, I suggested. Schinderle nodded and explained that reduced electric steering assist, versus the Equinox in particular, will contribute to more resistance when the steering wheel turns off-center. Optiq’s steering ratio also tightens up significantly when compared to the Lyriq.

Cadillac uses this same 33-inch screen in the Lyriq and the facelifted XT4.

Enlarge / Cadillac uses this same 33-inch screen in the Lyriq and the facelifted XT4.

Michael Teo Van Runkle

“We’re leaning into this sporty, fun-to-drive aspect,” he said. “At 6 inches [152 mm] shorter wheelbase than the Lyriq, immediately, just based on physics, we’re 400 pounds [181 kg] lighter. Then you choose [antiroll] bar sizes, when I looked at roll gradient—that’s degrees per g that you’re leaning into the corner—we lowered that number for Optiq.”

I pressed for differences versus the Equinox, Chevrolet’s forthcoming compact EV that shares the same chassis as Optiq.

Damping things down

“We actually have technology on here that’s different than the Equinox,” Schinderle revealed. “We have what we’re marketing as ‘passive-plus dampers.’ Equinox does not have that.”

These dampers use a valve stack that flexes to open a dedicated orifice that allows fluid flow to reduce high-frequency chatter in the suspension. Schinderle brought up expansion cracks and frost heaves as an example, but the point was really that the “passive-plus” valving allowed his team to focus elsewhere while tuning the rest of the suspension.

“I can add control to that low-speed event,” he went on, “where you’ve got body roll and you’re coming through the big swells on the road. We’re able to tie those events down and add control to the damper without sacrificing isolation in those high-frequency events.”

This is Cadillac’s new entry-level EV, the $54,000 Optiq crossover Read More »

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OpenAI board first learned about ChatGPT from Twitter, according to former member

AI, Biz & IT, chatgpt, chatgtp, GPT-3.5, GPT-4, Helen Toner, large language models, openai, OpenAI board, sam altman, Ted AI Show / /

It’s a secret to everybody —

Helen Toner, center of struggle with Altman, suggests CEO fostered “toxic atmosphere” at company.

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Helen Toner, former OpenAI board member, speaks onstage during Vox Media's 2023 Code Conference at The Ritz-Carlton, Laguna Niguel on September 27, 2023.

Enlarge / Helen Toner, former OpenAI board member, speaks during Vox Media’s 2023 Code Conference at The Ritz-Carlton, Laguna Niguel on September 27, 2023.

In a recent interview on “The Ted AI Show” podcast, former OpenAI board member Helen Toner said the OpenAI board was unaware of the existence of ChatGPT until they saw it on Twitter. She also revealed details about the company’s internal dynamics and the events surrounding CEO Sam Altman’s surprise firing and subsequent rehiring last November.

OpenAI released ChatGPT publicly on November 30, 2022, and its massive surprise popularity set OpenAI on a new trajectory, shifting focus from being an AI research lab to a more consumer-facing tech company.

“When ChatGPT came out in November 2022, the board was not informed in advance about that. We learned about ChatGPT on Twitter,” Toner said on the podcast.

Toner’s revelation about ChatGPT seems to highlight a significant disconnect between the board and the company’s day-to-day operations, bringing new light to accusations that Altman was “not consistently candid in his communications with the board” upon his firing on November 17, 2023. Altman and OpenAI’s new board later said that the CEO’s mismanagement of attempts to remove Toner from the OpenAI board following her criticism of the company’s release of ChatGPT played a key role in Altman’s firing.

“Sam didn’t inform the board that he owned the OpenAI startup fund, even though he constantly was claiming to be an independent board member with no financial interest in the company on multiple occasions,” she said. “He gave us inaccurate information about the small number of formal safety processes that the company did have in place, meaning that it was basically impossible for the board to know how well those safety processes were working or what might need to change.”

Toner also shed light on the circumstances that led to Altman’s temporary ousting. She mentioned that two OpenAI executives had reported instances of “psychological abuse” to the board, providing screenshots and documentation to support their claims. The allegations made by the former OpenAI executives, as relayed by Toner, suggest that Altman’s leadership style fostered a “toxic atmosphere” at the company:

In October of last year, we had this series of conversations with these executives, where the two of them suddenly started telling us about their own experiences with Sam, which they hadn’t felt comfortable sharing before, but telling us how they couldn’t trust him, about the toxic atmosphere it was creating. They use the phrase “psychological abuse,” telling us they didn’t think he was the right person to lead the company, telling us they had no belief that he could or would change, there’s no point in giving him feedback, no point in trying to work through these issues.

Despite the board’s decision to fire Altman, Altman began the process of returning to his position just five days later after a letter to the board signed by over 700 OpenAI employees. Toner attributed this swift comeback to employees who believed the company would collapse without him, saying they also feared retaliation from Altman if they did not support his return.

“The second thing I think is really important to know, that has really gone under reported is how scared people are to go against Sam,” Toner said. “They experienced him retaliate against people retaliating… for past instances of being critical.”

“They were really afraid of what might happen to them,” she continued. “So some employees started to say, you know, wait, I don’t want the company to fall apart. Like, let’s bring back Sam. It was very hard for those people who had had terrible experiences to actually say that… if Sam did stay in power, as he ultimately did, that would make their lives miserable.”

In response to Toner’s statements, current OpenAI board chair Bret Taylor provided a statement to the podcast: “We are disappointed that Miss Toner continues to revisit these issues… The review concluded that the prior board’s decision was not based on concerns regarding product safety or security, the pace of development, OpenAI’s finances, or its statements to investors, customers, or business partners.”

Even given that review, Toner’s main argument is that OpenAI hasn’t been able to police itself despite claims to the contrary. “The OpenAI saga shows that trying to do good and regulating yourself isn’t enough,” she said.

OpenAI board first learned about ChatGPT from Twitter, according to former member Read More »