Data and security

spain-fines-apple-and-amazon-e194m-for-colluding-to-restrict-competition

Spain fines Apple and Amazon €194M for colluding to restrict competition

Spain’s antitrust watchdog has fined Amazon and Apple 194mn for colluding to limit the sale of Apple products by third-party sellers on the huge online retail platform, which “drastically” reduced competition.  

The fine is the result of a case opened by the regulator, known as the CNMC, in July 2021, that sought to prove that the pair unfairly colluded to “reduce competition in the internet retail market for electronic products.”

Clearly, the CNMC found the proof it was looking for. “Over 90% of resellers who used Amazon’s website in Spain to sell Apple products were excluded from Spain’s main online market,” it said.

The regulator also pointed out that Amazon reduced the capacity of retailers in other EU countries to access Spanish customers, and restricted the advertising Apple’s competitors were allowed to place on its website when users searched for Apple products.

As a result, Amazon has been fined €50.5mn, while Apple has been fined €143.6mn. The companies now have two months to appeal the decision, which the pair more than likely will. 

“We reject the suggestion made by CNMC that Amazon benefits from excluding sellers from its marketplace, as our business model hinges precisely on the success of the companies selling through Amazon,” Amazon said in a statement to Reuters.  

Apple said the agreement with Amazon, made back in 2018, was designed to limit the number of counterfeits sold online. However, small resellers complained that this threatened their businesses, as the requirements for becoming an authorised reseller include hitting sales volumes of millions of dollars.

Three countries – Germany, Italy, and Spain – opened antitrust investigations into the matter. Germany never dropped the case, but Italy fined Apple and Amazon more than 200mn for restricting competition in the sale of Apple and Beats products but subsequently dropped the charges.

Published

Back to top

Spain fines Apple and Amazon €194M for colluding to restrict competition Read More »

uk-plan-to-police-internet-may-be-unlawful,-force-wikipedia-shutdown

UK plan to police internet may be unlawful, force Wikipedia shutdown

British plans to police the internet may be unlawful and force Wikipedia to shut down in the country, critics have warned.

The proposed legislation, named the Online Safety Bill, aims to protect people from illegal or “harmful” content. Under the rules, any platforms that host user-generated content will need to quickly remove any proscribed material, which ranges from porn to cyberbullying. Failure to comply could lead to massive fines, services being blocked, or even jail terms for executives.

Campaigners have long been alarmed about the threat to privacy and free speech. They now believe the rules could be unlawful.

Their concern stems from clause 9(2) of the bill, which requires platforms to prevent users from “encountering” certain “illegal content.” In a new legal opinion published today, experts warned that the clause may breach international law.

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

The legal advice was provided to the Open Rights Group by barristers from Matrix Chambers. They found that there is “likely to be significant interference with freedom of expression that is unforeseeable and which is thus not prescribed by law”.

This represents “a sea change in the way public communication and debate are regulated,” they said, as online content will need to be screened and blocked before it’s even posted. Furthermore, there are no provisions for explaining the restriction to users.

Monica Horten, policy manager for freedom of expression at Open Rights Group, said the rule “up-ends the existing legal order” on platforms.

“As well as being potentially unlawful, these proposals threaten the free speech of millions of people in the UK,” she warned. “It is yet another example of the government expecting Parliament to pass a law without filling in the detail.”

Surveillance in the guise of safety?

The legal opinion arrives amid a fierce backlash against the bill. One of the biggest critics is Wikipedia, which reportedly could withdraw from the UK over the rules.

The Wikimedia Foundation, which supports the site, has refused to comply with any age checks required under the bill. As a result, the online encyclopedia may be blocked.

“There is a material risk that, without further amendment or clarification, then Wikipedia and other similar services may feel they can no longer operate in the United Kingdom,” said Lord Allan of Hallam, a British politician who was Facebook’s director of policy in Europe for 10 years.

Some lawmakers have called for an exemption for public goods services such as Wikipedia. The site’s founder, however, would prefer torip this bill up and start over from scratch.” Jimmy Wales, who launched Wikipedia in 2001, described the legislation as “a travesty of justice which will make the UK internet obviously less safe.” 

Wales is also concerned about the law’s threat to encryption, which has alarmed messaging apps. Signal warns that plans to access end-to-end encrypted messages threaten privacy and safety. Element, another communications platform, goes a step further. The company says the legislation is “not an Online Safety Bill; it is an Online Surveillance Bill.”

UK plan to police internet may be unlawful, force Wikipedia shutdown Read More »

norway-bans-behavioural-ads-on-facebook-and-instagram

Norway bans behavioural ads on Facebook and Instagram

Datatilsynet, Norway’s Data Protection Authority, will temporarily ban behavioural advertising on Meta platforms Facebook and Instagram due to privacy violations.

The ban will apply from August 4 and last for three months – or until the US giant addresses the legal requirements. If Meta doesn’t take action, it risks a fine of up to €88,600 per day.

The decision follows the latest ruling by the EU’s Court of Justice (CJEU), which deemed Meta’s behavioural advertising practices incompatible with the GDPR.

As the name suggests, behavioural advertising displays targeted ads to individuals by observing their online behaviour. Companies who employ it use data collection, tracking, and profiling to paint a detailed picture of people’s lives, personalities, and interests.

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

“Invasive commercial surveillance for marketing purposes is one of the biggest risks to data protection on the internet today. Users must have sufficient control over their own data, and any tracking must be limited” said Tobias Judin, head of Datatilsynet’s International Sector.

“The Norwegian Data Protection Authority’s decision does not ban Facebook or Instagram in Norway. The purpose is rather to ensure that people in Norway can use these services in a secure way and that their rights are safeguarded,” Judin added.

According to the authority, there are numerous risks lurking in behavioural advertising. These range from limited freedom of expression and discrimination to tampering with democratic practices. With 82% of adult Norwegians having a Facebook account, and 65% using Instagram, Datalisynet decided urgent action was needed.

Moving forward, the regulator may take the matter to the European Data Protection Board (EDPB), to decide whether the ban can be extended beyond the initial three months. According to Datalisynet, Meta disagrees with the assessment and holds the right to appeal in court.

Following the CJEU’s ruling, the Norwegian body is the first European data privacy authority to restrict Meta’s ad-fueled business. It remains to be seen whether this will have a ripple effect across the continent, adding to Zuckerberg’s GDPR nightmares.

Published

Back to top

Norway bans behavioural ads on Facebook and Instagram Read More »

new-deal-on-eu-us-data-flows-sparks-privacy-fears-and-business-uncertainty

New deal on EU-US data flows sparks privacy fears and business uncertainty

A new deal on data transfers between the EU and US has alarmed businesses and privacy campaigners.

The pact, known as the EU-US Data Privacy Framework, was announced on Monday by the European Commission. The EU’s executive body concluded that the US offered an “adequate level of protection” for data transfers under the new arrangements.

The framework replaces the Privacy Shield, which the EU’s top court had struck down in July 2020 over concerns that the US didn’t provide sufficient protection against government surveillance. 

As a result, companies were forced to move data by using a mechanism called Standard Contractual Clauses (SCC), which can be burdensome to manage. As Meta recently learned, the process could also have costly consequences. 

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

In June, the Facebook owner was fined €1.2bn for mishandling personal information under SCCs — a record penalty for a breach of the GDPR. Meta described the ruling as “unjustified and unnecessary.”

Under the new framework, companies have been offered hope of clearer, easier data flows for companies. The deal also adds new safeguards, including a new review court for data protection and restricted access to EU data by US intelligence services.

Yet critics say the new arrangements provide insufficient safety. They note that the Fourth Amendment still doesn’t apply to EU citizens, which would protect them from US government spying under existing American legislation.

“[The framework] limits US spy agencies to what is ‘necessary and proportionate,’ but that is little comfort to EU citizens who remember similar promises under Safe Harbour and Privacy Shield,” said Paul Bischoff, consumer privacy advocate at cybersecurity site Comparitech.

Another cause of concern is the possibility of further changes. The privacy campaigner Max Schrems, who previously challenged data-sharing deals between the US and the EU, has already threatened legal action against the new framework.

As a result, businesses must now adapt to yet another set of rules that could also be undone.

“The fact that the agreement has already been successfully challenged twice means there is a real risk it will be invalidated once again, leaving companies further in the dark about how to move forward,” Cory Munchbach, CEO of customer data platform BlueConic.

The challenge from Schrems and his privacy non-profit, noyb (None Of Your Business), could lead the framework to be overturned within a few years.

David Dumont, a lawyer at Hunton Andrews Kurth, who specialises in EU privacy law, warns that businesses need reassurances they can rely on the new rules.

“If the new adequacy decision would, once again, be struck down by the Court of Justice of the EU, organisations may lose faith in the feasibility of a successful EU–U.S. data transfer framework and turn to EU Standard Contractual Clauses as their sole and permanent solution to legitimise data transfers to the States.”

New deal on EU-US data flows sparks privacy fears and business uncertainty Read More »

google-bard-is-now-available-in-the-eu

Google Bard is now available in the EU

Google’s Bard AI chatbot is now available across the EU, following the tech giant’s compliance with the bloc’s GDPR regulation.

In June, Google was forced to delay Bard’s rollout in the region, after the Irish Data Protection Commission (DPC) demanded stricter privacy measures to ensure the protection of European citizens.

Today, ahead of the release, the chatbot’s Product Lead Jack Krawczyk said that the company has satisfied the DPC demands, providing users with information and control over how their data is being used and stored.

“Google has made a number of changes,” specifically when it comes “to control for users,” the Irish watchdog confirmed.

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

Bard’s expansion to the EU (alongside Brazil) also comes with a series of new features that Google hopes will increase its competitiveness in the generative AI arms race.

Starting today, Bard is available in over 40 languages, including Arabic, Chinese, German, Hindi, and Spanish. Users can also listen to the chatbot’s responses and adjust it’s tone and style to “simple, long, short, professional, or casual.”

In addition, it’s possible to pin and rename conversations, share them with friends, and export Python code to Replit, in addition to GoogleColab. Using images as prompts is now live as well, although currently only in English.

Google Bard’s strongest rivals at the moment are OpenAI’s ChatGPT, Microsoft’s Bing AI, and Anthropic’s Claude 2 — but the list is growing longer by the minute, with both Elon Musk and Meta now having entered the generative AI race. The future has never looked so ominous and so promising at the same time.

Published

Back to top

Google Bard is now available in the EU Read More »

amazon-sues-eu-for-calling-it-a-‘very-large-online-platform’

Amazon sues EU for calling it a ‘Very Large Online Platform’

Amazon, Jeff Bezos’ online retail behemoth that registered over 300 million active users and raked over $500bn last year, says it doesn’t fit the EU’s definition of a Very Large Online Platform (VLOP). 

The Silicon Valley firm is so adamant it isn’t a VLOP, it is suing the EU over the matter, making it the first (and probably not the last) US company to challenge the bloc’s new digital content rules.  

Amazon was among the first of 18 companies to be designated a VLOP in late April under the EU’s new Digital Services Act (DSA), designed to curb hate speech and disinformation online. A VLOP designation requires companies to do more to tackle illegal online content, undertake risk management, conduct external and independent auditing, and share data with authorities and researchers. 

All platforms that reach at least 45 million monthly active users are required to comply with the full obligations of the DSA, which comes into force on August 25. Facebook, Twitter, Apple’s App Store, Google Play, YouTube, and German retailer Zalando are all included, among others.  

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

According to Amazon, the DSA was designed to address systemic risks posed by very large companies that distribute speech and information and rely on advertising as their primary revenue. “Amazon doesn’t fit this description of a ‘very large online platform’ under the DSA and should not be designated as such,” it said. The retail giant said its addition to the EU’s naughty list means it would be “unfairly singled out and forced to meet onerous administrative obligations that do not benefit EU consumers.” 

Last month, Germany’s Zalando, Europe’s largest online retailer, became the first company to start a lawsuit over the designation. The company claimed its active European user base figures aren’t substantial enough for it to be considered a VLOP. It has long been expected that Silicon Valley groups would also challenge the rules. 

“The scope of the DSA is very clear and is defined to cover all platforms that expose their users to content, including the sale of products or services, which can be illegal,” the European Commission said in a statement reported by the Financial Times. “For marketplaces as for social networks, very wide user reach increases the risks and the platforms’ responsibilities to address them.”

Amazon has opened the suit at the Luxembourg-based General Court, Europe’s second highest. The Commission said it is “ready to defend its position”.

Amazon sues EU for calling it a ‘Very Large Online Platform’ Read More »

meta’s-threads-will-not-be-rolled-out-in-the-eu-‘at-this-point’

Meta’s Threads will not be rolled out in the EU ‘at this point’

Meta’s Threads will not be rolled out in the EU ‘at this point’

Meta’s new social networking app and Twitter rival, Threads, will not be launched in the EU “at this point,” according to a spokesperson from Ireland’s Data Protection Commission (DPC).

The DPC has not blocked Threads from EU app stores. Instead, Meta is postponing its launch of the platform in the bloc to avoid getting into trouble with regualtors.   

The new Threads platform will pull sensitive data from Instagram, including behavioural and advertising information, which risks breaching EU privacy laws.  

Meta has repeatedly clashed with EU regulators over the way it handles user data. Most recently, it was slapped with a record-breaking €1.2bn fine for breaching the GDPR. The majority have been delivered by the DPC in Ireland, where Meta has its European headquarters. The regulator dished out four fines to the tech giant in 2022 alone.

While the EU lawmakers may have scared off Meta for now, it’s uncertain at this time whether the tech giant will rejig its policy to comply with the bloc’s strict data laws.  Whether Threads will come to the EU anytime soon is anyone’s guess, but a spokesperson for Meta told Bloomberg that it was preparing to roll out the new app in over 100 countries.

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

Threads, which has been designed to take on Meta’s rival Twitter, is expected to go live on app stores in the US and the UK on Thursday. 

The debut of Threads comes during a week of sweeping changes at Twitter. Owner Elon Musk announced that users of the platform would be limited to viewing just 600 tweets a day, to fight what he called “extreme levels of data scraping.” 

Twitter also announced that TweetDeck, which is used by millions of companies to manage and track different feeds, will become limited to paid subscribers only. 

Get the TNW newsletter

Get the most important tech news in your inbox each week.

Also tagged with


Meta’s Threads will not be rolled out in the EU ‘at this point’ Read More »

uk’s-‘dangerous’-data-bill-threatens-every-eu-citizen,-campaigners-warn

UK’s ‘dangerous’ data bill threatens every EU citizen, campaigners warn

The UK’s new data bill would allow the state and corporations to circumvent EU rules, experts warned today.

Set to pass into law this autumn, the Data Protection and Digital Information (DPDI) Bill will amend the UK’s implementation of the GDPR.

The British government touts the bill as a post-Brexit chance to create a new data regime “tailor-made for our needs.” Ministers say the bill will cut red tape, reduce cookie pop-ups (please, Lord), and foster international trade. Over 10 years, they predict the bill will add £4.7 billion to the UK economy — a claim that’s been derided 

The plans have proven divisive. Businesses have endorsed the paperwork reduction, but critics fear the bill will wreck data rights — and not just in the UK.

“The DPDI Bill will rip up hard-won privacy protections,” said Mariano delli Santi, legal and policy officer for the Open Rights Group. “This will not only harm UK citizens but also the rights of Europeans living inside and outside of the UK.”

These concerns stem from post-Brexit data regulations. In June 2021, the European Commission permitted the free flow of personal data between the UK and EU without additional safeguards. This “adequacy decision” was premised on the UK following the same rules as EU member states.

That premise may now be under threat. In an open letter published today, 28 civil society groups and privacy specialists warned the Commission that the DPDI Bill will turn the UK into a “leaky valve.”

If passed, the bill would mean a wholesale deregulation of the UK’s data protection framework. According to the letter, the “dangerous” changes would allow private companies to evade EU rules by sheltering in the UK. The British government, meanwhile, would gain the power to override data protection principles “whenever it sees fit.”

As a result, European personal data could be accessed by UK authorities and sent to third countries without safeguards. The British government could also legalise invasive surveillance programmes that trump the rights of EU citizens.

If the proposals become law, the campaigners want the Commission to repeal the adequacy decision.

“The UK government’s determination to deregulate data protection is putting the adequacy agreement with the EU in jeopardy, which is a risk that the UK economy cannot afford,” said delli Santi.

UK’s ‘dangerous’ data bill threatens every EU citizen, campaigners warn Read More »

‘companies-must-stop-using-google-analytics,’-warns-swedish-watchdog

‘Companies must stop using Google Analytics,’ warns Swedish watchdog

In a significant first for Europe, Sweden’s privacy watchdog has fined two companies for transferring personal data to the US via Google Analytics. In addition, it is urging other firms to stop using Google’s web statistics tool.

In response to allegations issued by digital rights organisation None of Your Business (NYOB), the Swedish Authority for Privacy Protection (IMY) audited four companies in total: CDON, Coop, Dagens Indusri, and Tele2.

IMY found that personal data had indeed been transferred across the Atlantic and, alarmingly, without sufficient safeguards in place.

According to the GDPR, personal data may be transferred to third countries outside the EU/EAA area as long as they provide an equivalent level of protection. However, a ruling by the European Court of Justice has determined that the US doesn’t meet the legally required standards.

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

The Swedish authority concluded that the four companies have taken insufficient technical security measures to ensure the level of protection required by the EU. As a result, it has issued a fine of €1mn against Tele2 and €25,405 against CDON, as the two firms were found to have the least extensive set of measures.

Furthermore, IMY ordered CDON, Coop, and Dagens Industri to stop using Google Analytics, while Tele2 has already done so voluntarily.

Apart from Sweden, multiple data protection agencies in the EU, including Italy, France, and Austria have found company uses of Google’s tool to be in breach of the GDPR. But Sweden is the first country in the bloc to proceed towards a fine — which could have a ripple effect across the union.

“These decisions have implications not only for these four companies, but can also provide guidance for other organisations that use Google Analytics,” said Sandra Arvidsson, legal advisor at IMY. She also noted that now there’s clarity on the required measures when it comes to transferring personal data to third countries.

‘Companies must stop using Google Analytics,’ warns Swedish watchdog Read More »

eu-advances-new-data-rules-as-it-cracks-down-on-big-tech

EU advances new data rules as it cracks down on big tech

Negotiators representing the European Parliament and EU countries struck a deal this week on a new set of rules governing how individuals and businesses access and share data in the bloc. 

The Data Act, proposed by the European Commission last year, aims to give users more control over the data generated from internet-connected devices and protect them against illegal data transfers.  

The new legislation will empower consumers and companies by giving them a say on what can be done with the data generated by their connected products, said the Commission. This includes letting users access the data generated by smart objects, machines, and devices, and share it with outside parties if they so choose.

The EU’s industry chief Thierry Breton called the agreement a “milestone in reshaping the digital space.”

Another deal! 👍👍

⁰Tonight’s agreement on the #DataAct is a milestone in reshaping the digital space.

Thanks to the swift work of the EP @delcastillop & the 🇸🇪 Council Presidency, we are on the way of a thriving 🇪🇺 data economy that is innovative & open — on our conditions. pic.twitter.com/vTWUU8xTx9

— Thierry Breton (@ThierryBreton) June 27, 2023

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

Let the data flow 

Back in the day, when you bought a product you owned it, and that was that. But internet-connected devices have muddied the waters somewhat. As a Commision spokesperson noted last year, “Data has made it more difficult, because, actually, who’s in control of the data you generate with connected objects?” 

Everything from phones and cars to windmills and coffee machines gather data. Mostly, this data is accessible only to the manufacturer (think, big tech companies) and not to the user.  

The Data Act looks to change that. “Consumers will have the right to access all of this data, free of charge and in real-time,” said the EU’s digital chief Margrethe Vestager, when the act was unveiled last year.

Announcing the deal on Tuesday, EU politicians emphasised the need for harmonised rules.

“Once the data act enters into force, it will unlock the economic and societal potential of data and technologies and contribute to an internal market for data,” said Erik Slottner, public administration minister for Sweden, which currently holds the presidency of the Council of the EU.

“It will enhance the single market, allowing data to flow freely within the EU and across sectors for the benefit of our citizens and businesses,” he added.

The Data Act has been hailed as the final and, potentially, most important part of the EU’s digital transformation.

It’s one of five pieces of legislation that aim to overhaul the bloc’s digital rules alongside the Digital Markets Act, Digital Services Act, Artificial Intelligence Act, and the Data Governance Act.

Not everyone’s happy

While individuals and businesses are set to benefit from the new rules, manufacturers aren’t so peachy. The CEOs of several large European firms and trade organisation DigitalEurope wrote to the Commission last month to express their concerns over the text. 

They are afraid that being forced to share data with other companies, including those outside the bloc, could undermine European leadership and innovation and leave them vulnerable to cybersecurity threats and copyright infringements.   

Siemens Healthineers, a German manufacturer of medical equipment, said it considers the Data Act to be “more of a threat than an opportunity.” Siemens said it is worried that the law could expose commercially sensitive data. 

The deal, DigitalEurope said on Wednesday, “fails to achieve the necessary balance”. 

Following the provisional agreement reached this week, the Data Act will now wind its way through the legal system.  

Companies will then have to abide by its rules roughly 20 months later, meaning it’s likely to be a couple of years before the Data Act’s measures come into effect.

EU advances new data rules as it cracks down on big tech Read More »

eu-set-to-approve-‘disturbing’-new-media-surveillance-law

EU set to approve ‘disturbing’ new media surveillance law

EU member states have approved draft legislation allowing governments to spy on journalists in the name of “national security.” 

The Council published a draft of the European Media Freedom Act (EMFA) last week that would extend media surveillance powers, including placing spyware on journalists’ phones.

The original purpose of the EMFA was to safeguard media independence and pluralism. First presented by the Commission last September, the act was hailed as a major step forward for the protection of press freedom. 

But earlier this month, France introduced an exception to the ban on deploying spyware against journalists, provided it was used in the interests of national security. 

The <3 of EU tech

The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now!

The exemption would allow member states to hack into journalists’ phones if they suspect their sources could be talking to criminals involved in anything the state perceives to be a threat. 

A broad array of crimes, ranging from murder to theft and music piracy, will now be considered as legal justification for using surveillance software on reporters.

Press freedom advocates have warned these last-minute changes could “open the door to all sorts of abuses.”

The European Federation of Journalists, which represents some 320,000 journalists from across 45 countries, said it was “disturbed” by the “dangerous loopholes” in the Council’s proposal. 

“It shows a disregard for media freedom principles,” it said, arguing that such legislation would put journalists and their sources even more at risk

Christophe Deloire, secretary general of Reporters Without Borders, went so far as to say that the addition of a national security exemption to the EMFA was a “danger to journalism” and “would poison this law from within.” 

A spokesperson for the EU Commission told reporters last week that he would “not comment on every step of the legislative process,” when asked about the concern that now spyware could be used against journalists. 

EU ambassadors will now take the draft legislation to the European Parliament to assemble the final text. 

The European Commission welcomed the agreement by the bloc’s member states and called for the draft legislation to become law soon.

EU set to approve ‘disturbing’ new media surveillance law Read More »

uk-police-report-epidemic-of-android-false-emergency-calls

UK police report epidemic of Android false emergency calls

Police forces across the UK have been receiving an increasing number of false calls to 999, the country’s emergency services number. This isn’t attributed to a jump in crime, but largely to an Android feature, the National Police Chief’s Council (NPCC) reports.

Nationally, all emergency services are currently experiencing record high 999 call volumes. There’s a few reasons for this but one we think is having a significant impact is an update to Android smartphones…

📷thanks to @NYorksPolice pic.twitter.com/TbmRQgTsUe

— National Police Chiefs’ Council (NPCC) (@PoliceChiefs) June 17, 2023

According to the NPCC, Android’s Emergency SOS feature prompts the device to call 999 when the power button is pressed five times or more — which, as it seems, can easily happen accidentally in one’s pocket or bag.

This results in “silent calls” to the emergency services, where operators can’t hear anyone on the line. But as these calls can’t be ignored, the NPCC said that operators need to spend “valuable time” to call the number back and check whether help is actually needed.

Devon and Cornwall Police told the BBC that silent calls require 20 minutes to be dealt with. On Sunday alone, the station received 169 silent calls between 00: 00 and 19: 00.

The emergency feature in question was first introduced in the Android 12 update in 2021, but due to the overall fragmented way that device manufacturers roll out updates, the function is only now reaching enough users to become a national issue.

Google may have developed the software, but it won’t be the one fixing it. In a statement to the BBC, the tech giant said that it’s up to the manufacturers to manage how the feature works on their phones, expecting them to “shortly” introduce an update to address the issue. In the meantime, it’s urging users to switch Emergency SOS off.

Apart from temporarily disabling the feature, the NPCC is also asking citizens to stay on the line and let call operators know that they have dialed 999 by accident and don’t require any assistance.

Android isn’t the sole culprit when it comes to false emergency calls. Apple’s Crash Detection feature has also triggered an influx of false alarms to 911 dispatchers across the US.

Published

Back to top

UK police report epidemic of Android false emergency calls Read More »