Amazon

amazon-secretly-slowed-deliveries,-deceived-anyone-who-complained,-lawsuit-says

Amazon secretly slowed deliveries, deceived anyone who complained, lawsuit says

Amazon, Amazon Prime, Policy, unfair business practices / /

In a statement to Ars, Amazon spokesperson Kelly Nantel said that claims that Amazon’s “business practices are somehow discriminatory or deceptive” are “categorically false.”

Nantel said that Amazon started using third-party services to deliver to these areas to “put the safety of delivery drivers first.”

“In the ZIP codes in question, there have been specific and targeted acts against drivers delivering Amazon packages,” Nantel said. “We made the deliberate choice to adjust our operations, including delivery routes and times, for the sole reason of protecting the safety of drivers.”

Nantel also pushed back on claims that Amazon concealed this choice, claiming that the company is “always transparent with customers during the shopping journey and checkout process about when, exactly, they can expect their orders to arrive.”

But that doesn’t really gel with Schwalb’s finding that even customers using Amazon’s support chat were allegedly misled. During one chat, a frustrated user pointing out discrepancies between DC ZIP codes asked if Amazon “is a waste of money in my zip code?” Instead of confirming that the ZIP code was excluded from in-house delivery services, the support team member seemingly unhelpfully suggested the user delete and re-add their address to their account.

“Amazon has doubled down on its deception by refusing to disclose the fact of the delivery exclusion, and instead has deceptively implied that slower speeds are simply due to other circumstances, rather than an affirmative decision by Amazon,” Schwalb’s complaint said.

Schwalb takes no issue with Amazon diverting delivery drivers from perceived high-crime areas but insists that Amazon owes its subscribers in those regions an explanation for delivery delays and perhaps even cheaper subscription prices. He has asked for an injunction on Amazon’s allegedly deceptive advertising urging users to pay for fast shipments they rarely, if ever, receive. He also wants Amazon to refund subscribers seemingly cheated out of full subscription benefits and has asked a jury to award civil damages to deter future unfair business practices. Amazon could owe millions in a loss, with each delivery to almost 50,000 users since mid-2022 considered a potential violation.

Nantel said that Amazon has offered to “work together” with Schwalb’s office “to reduce crime and improve safety in these areas” but did not suggest Amazon would be changing how it advertises Prime delivery in the US. Instead, the e-commerce giant plans to fight the claims and prove that “providing fast and accurate delivery times and prioritizing the safety of customers and delivery partners are not mutually exclusive,” Nantel said.

Amazon secretly slowed deliveries, deceived anyone who complained, lawsuit says Read More »

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Cyber Monday cybers into view, and we’ve got all the cyber deals

Amazon, black friday, cyber monday, sales, shopping / /

Vende animam tuam pro commercio

The day’s half-over, but we keep adding stuff—come see if anything speaks to you!

Neither snow nor rain nor heat nor gloom of night stays this courier from the swift completion of his appointed rounds. Credit: bowie15 / Getty Images

I hope everyone survived the weekend shopping experience and no one was eaten by ravening bands of deal-hunting nomads as they trekked through Macy’s, or whatever people who actually go outside on Black Friday have to endure. Things are mostly quiet here at the Ars Orbiting HQ—the gift shop on the mess deck is still selling mugs and other merch, if anyone wants some Ars stuff!—but the e-commerce communications panel is beeping and it says we’ve got more deals to show you guys for Cyber Monday!

Cyber Monday is the thing that happens after Black Friday, where the deals keep going past the weekend and erupt into the next week, like some kind of out-of-control roller coaster of capitalism careening off the rails and into the crowd. Headphones! Power stations! Tablets! More board games! We’ve got so many things for you to buy!

A couple of quick notes: First, we’re going to continue updating this list throughout Monday as things change, so if you don’t see anything that tickles your fancy right now, check back in a few hours! Additionally, although we’re making every effort to keep our prices accurate, deals are constantly shifting around, and an item’s actual price might have drifted from what we list. Caveat emptor and all that.

So, with that out of the way, let’s keep making like *NSYNC and buy, buy, buy!

Laptop and tablet deals

Headphone deals

Home office and computing deals

TV deals

Apple and Apple accessory deals

Ars Technica may earn compensation for sales from links on this post through affiliate programs.

Cyber Monday cybers into view, and we’ve got all the cyber deals Read More »

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It’s Black Friday, and here are the best shopping deals we could find

Amazon, black friday, cyber monday, sales, shopping / /

The leaves have turned, the turkey has been eaten, the parades are over, and the football has been watched—the only thing left to do is to try to hide from increasingly uncomfortable family conversations by going out and shopping for things! It’s the holiday tradition that not only makes us feel good, but also (apocryphally) drags the balance sheets of businesses the world over into profitability—hence “Black Friday!”

Our partners in the e-commerce side of the business have spent days assembling massive lists for you all to peruse—lists of home deals and video game deals and all kinds of other things. Does that special someone in your life need, like, a security camera? Or a tablet? Or, uh—(checks list)—some board games? We’ve got all those things and more!

A couple of quick notes: First, we’re going to be updating this list throughout the weekend as things change, so if you don’t see anything that tickles your fancy right now, check back in a few hours! Additionally, although we’re making every effort to keep our prices accurate, deals are constantly shifting around, and an item’s actual price might have drifted from what we list. Caveat emptor and all that.

So, with that out of the way, let’s make like *NSYNC and buy, buy, buy!

Laptop and tablet deals

Headphone deals

It’s Black Friday, and here are the best shopping deals we could find Read More »

the-good,-the-bad,-and-the-ugly-behind-the-push-for-more-smart-displays

The good, the bad, and the ugly behind the push for more smart displays

Amazon, Apple, Google, Monitors, Smart Home, Tech / /

After a couple of years without much happening, smart displays are in the news again. Aside from smart TVs, consumer screens that connect to the Internet have never reached a mainstream audience. However, there seems to be a resurgence to make smart displays more popular. The approaches that some companies are taking are better than those of others, revealing a good, bad, and ugly side behind the push.

Note that for this article, we’ll exclude smart TVs when discussing smart displays. Unlike the majority of smart displays, smart TVs are mainstream tech. So for this piece, we’ll mostly focus on devices like the Google Next Hub Max or Amazon Echo Show (as pictured above).

The good

When it comes to emerging technology, a great gauge for whether innovation is happening is by measuring how much a product solves a real user problem. Products seeking a problem to solve or that are glorified vehicles for ads and tracking don’t qualify.

If reports that Apple is working on its first smart display are true, there may be potential for it to solve the problem of managing multiple smart home devices from different companies.

Apple has declined to comment on reports from Bloomberg’s Mark Gurman of an Apple smart display under development. But Gurman recently claimed that the display will be able to be mounted on walls and “use AI to navigate apps.” Gurman said that it would incorporate Apple’s smart home framework HomeKit, which supports “hundreds of accessories” and can control third-party devices, like smart security cameras, thermostats, and lights. Per the November 12 report:

The product will be marketed as a way to control home appliances, chat with Siri, and hold intercom sessions via Apple’s FaceTime software. It will also be loaded with Apple apps, including ones for web browsing, listening to news updates and playing music. Users will be able to access their notes and calendar information, and the device can turn into a slideshow display for their photos.

If released, the device—said to be shaped like a 6-inch iPhone—would compete with the Nest Hub and Echo Show. Apple entering the smart display business could bring a heightened focus on privacy and push other companies to make privacy a bigger focus, too. Apple has already given us a peek at how it might handle smart home privacy with the HomePod. “All communication between HomePod and Apple servers is encrypted, and anonymous IDs protect your identity,” Apple’s HomePod privacy policy states.

The good, the bad, and the ugly behind the push for more smart displays Read More »

amazon-pours-another-$4b-into-anthropic,-openai’s-biggest-rival

Amazon pours another $4B into Anthropic, OpenAI’s biggest rival

AI, Amazon, Anthropic, Biz & IT, chatgpt, chatgtp, Dario Amodei, large language models, LLMs, machine learning / /

Anthropic, founded by former OpenAI executives Dario and Daniela Amodei in 2021, will continue using Google’s cloud services along with Amazon’s infrastructure. The UK Competition and Markets Authority reviewed Amazon’s partnership with Anthropic earlier this year and ultimately determined it did not have jurisdiction to investigate further, clearing the way for the partnership to continue.

Shaking the money tree

Amazon’s renewed investment in Anthropic also comes during a time of intense competition between cloud providers Amazon, Microsoft, and Google. Each company has made strategic partnerships with AI model developers—Microsoft with OpenAI (to the tune of $13 billion), Google with Anthropic (committing $2 billion over time), for example. These investments also encourage the use of each company’s data centers as demand for AI grows.

The size of these investments reflects the current state of AI development. OpenAI raised an additional $6.6 billion in October, potentially valuing the company at $157 billion. Anthropic has been eyeballing a $40 billion valuation during a recent investment round.

Training and running AI models is very expensive. While Google and Meta have their own profitable mainline businesses that can subsidize AI development, dedicated AI firms like OpenAI and Anthropic need constant infusions of cash to stay afloat—in other words, this won’t be the last time we hear of billion-dollar-scale AI investments from Big Tech.

Amazon pours another $4B into Anthropic, OpenAI’s biggest rival Read More »

review:-amazon’s-2024-kindle-paperwhite-makes-the-best-e-reader-a-little-better

Review: Amazon’s 2024 Kindle Paperwhite makes the best e-reader a little better

Amazon, e-ink, e-reader, kindle, kindle colorsoft, kindle paperwhite, Reviews, Tech / /

A fast Kindle?

From left to right: 2024 Paperwhite, 2021 Paperwhite, and 2018 Paperwhite. Note not just the increase in screen size, but also how the screen corners get a little more rounded with each release. Credit: Andrew Cunningham

I don’t want to oversell how fast the new Kindle is, because it’s still not like an E-Ink screen can really compete with an LCD or OLED panel for smoothness of animations or UI responsiveness. But even compared to the 2021 Paperwhite, tapping buttons, opening menus, opening books, and turning pages feels considerably snappier—not quite instantaneous, but without the unexplained pauses and hesitation that longtime Kindle owners will be accustomed to. For those who type out notes in their books, even the onscreen keyboard feels fluid and responsive.

Compared to the 2018 Paperwhite (again, the first waterproofed model, and the last one with a 6-inch screen and micro USB port), the difference is night and day. While it still feels basically fine for reading books, I find that the older Kindle can sometimes pause for so long when opening menus or switching between things that I wonder if it’s still working or whether it’s totally locked up and frozen.

“Kindle benchmarks” aren’t really a thing, but I attempted to quantify the performance improvements by running some old browser benchmarks using the Kindle’s limited built-in web browser and Google’s ancient Octane 2.0 test—the 2018, 2021, and 2024 Kindles are all running the same software update here (5.17.0), so this should be a reasonably good apples-to-apples comparison of single-core processor speed.

The new Kindle is actually way faster than older models. Credit: Andrew Cunningham

The 2021 Kindle was roughly 30 percent faster than the 2018 Kindle. The new Paperwhite is nearly twice as fast as the 2021 Paperwhite, and well over twice as fast as the 2018 Paperwhite. That alone is enough to explain the tangible difference in responsiveness between the devices.

Turning to the new Paperwhite’s other improvements: compared side by side, the new screen is appreciably bigger, more noticeably so than the 0.2-inch size difference might suggest. And it doesn’t make the Paperwhite much larger, though it is a tiny bit taller in a way that will wreck compatibility with existing cases. But you only really appreciate the upgrade if you’re coming from one of the older 6-inch Kindles.

Review: Amazon’s 2024 Kindle Paperwhite makes the best e-reader a little better Read More »

faulty-colorsofts-have-left-some-kindle-owners-without-an-e-reader

Faulty Colorsofts have left some Kindle owners without an e-reader

Amazon, Colorsoft, e-reader, kindle, kindle colorsoft, syndication, Tech / /

The launch of the first-ever color Kindle isn’t going so great. Amazon’s Colorsoft began shipping on October 30, but shipments were paused after some customers complained about a yellow bar at the bottom of the screen and discoloration around the edges. Amazon is working on a fix and is offering a replacement or refund.

That’s where another problem comes in. Leading up to the launch, Amazon ran a promotion advertising that its customers could trade in their old Kindle for a 20 percent discount on the Colorsoft. And some of those customers are now returning their new Colorsoft due to the yellow bar defect—leaving them without an e-reader altogether. Amazon has yet to provide any concrete information on when the fix will be ready for the Colorsoft and when it will resume shipping. It’s a mess.

It started with an advertisement for a limited-time discount on the Colorsoft via Amazon’s trade-in program. If the device was eligible, you had to answer a few questions about its condition and then ship it off. Once Amazon appraises it, the trade-in value appears in the form of an Amazon gift card. Amazon also offered an additional 20 percent off the Colorsoft along with the trade-in credit.

Customers who decided to take advantage of the program sent in their older Kindles under the assumption that the Colorsoft would replace their current e-reader. The unexpected display issues meant this didn’t go according to plan. They’ve taken their complaints to Reddit and reviews on the Colorsoft product page on Amazon, which has a 2.5/5 star rating.

It’s worth noting that not everyone has run into the display issue—I didn’t notice it in my Colorsoft review unit—but if you do, you should reach out to Amazon’s customer service team for a refund or replacement. But this is where things get sticky. If you choose a refund and had used the discount, you’ll only get back the exact amount that you paid. Since the 20 percent off coupon is no longer valid, you’ll now have to pay full price for the Colorsoft, whenever Amazon starts shipping it again. If you choose to wait for a replacement, you’ll have to wait an estimated three to five weeks to receive the replacement model.

Faulty Colorsofts have left some Kindle owners without an e-reader Read More »

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Amazon ends free ad-supported streaming service after Prime Video with ads debuts

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Amazon is shutting down Freevee, its free ad-supported streaming television (FAST) service, as it heightens focus on selling ads on its Prime Video subscription service.

Amazon, which has owned IMDb since 1998, launched Freevee as IMDb Freedive in 2019. The service let people watch movies and shows, including Freevee originals, on demand without a subscription fee. Amazon’s streaming offering was also previously known as IMDb TV and rebranded to Amazon Freevee in 2022.

According to a report from Deadline this week, Freevee is being “phased out over the coming weeks,” but a firm closing date hasn’t been shared publicly.

Explaining the move to Deadline, an Amazon spokesperson said:

To deliver a simpler viewing experience for customers, we have decided to phase out Freevee branding. There will be no change to the content available for Prime members, and a vast offering of free streaming content will still be accessible for non-Prime members, including select Originals from Amazon MGM Studios, a variety of licensed movies and series, and a broad library of FAST Channels – all available on Prime Video.

The shutdown also means that producers can no longer pitch shows to Freevee as Freevee originals, and “any pending deals for such projects have been cancelled,” Deadline reported.

Freevee shows still available for free

Freevee original shows include Jury Duty, with James Marsden, Judy Justice, with Judge Judy Sheindlin, and Bosch: Legacy, a continuation of the Prime Video original series Bosch. The Freevee originals are expected to be available to watch on Prime Video after Freevee closes. People won’t need a Prime Video or Prime subscription in order to watch these shows. As of this writing, I was also able to play some Freevee original movies without logging in to a Prime Video or Prime account. Prime Video has also made some Prime Video originals, like The Lord of the Rings: The Rings of Power, available under a “Freevee” section in Prime Video where people can watch for free if they log in to an Amazon (Prime Video or Prime subscriptions not required) account. Before this week’s announcement, Prime Video and Freevee were already sharing some content.

Amazon ends free ad-supported streaming service after Prime Video with ads debuts Read More »

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Amazon ready to use its own AI chips, reduce its dependence on Nvidia

AI, Amazon, CPUs, datacenter CPUs, syndication, Trainium 2 / /

Amazon now expects around $75 billion in capital spending in 2024, with the majority on technology infrastructure. On the company’s latest earnings call, chief executive Andy Jassy said he expects the company will spend even more in 2025.

This represents a surge on 2023, when it spent $48.4 billion for the whole year. The biggest cloud providers, including Microsoft and Google, are all engaged in an AI spending spree that shows little sign of abating.

Amazon, Microsoft, and Meta are all big customers of Nvidia, but are also designing their own data center chips to lay the foundations for what they hope will be a wave of AI growth.

“Every one of the big cloud providers is feverishly moving towards a more verticalized and, if possible, homogenized and integrated [chip technology] stack,” said Daniel Newman at The Futurum Group.

“Everybody from OpenAI to Apple is looking to build their own chips,” noted Newman, as they seek “lower production cost, higher margins, greater availability, and more control.”

“It’s not [just] about the chip, it’s about the full system,” said Rami Sinno, Annapurna’s director of engineering and a veteran of SoftBank’s Arm and Intel.

For Amazon’s AI infrastructure, that means building everything from the ground up, from the silicon wafer to the server racks they fit into, all of it underpinned by Amazon’s proprietary software and architecture. “It’s really hard to do what we do at scale. Not too many companies can,” said Sinno.

After starting out building a security chip for AWS called Nitro, Annapurna has since developed several generations of Graviton, its Arm-based central processing units that provide a low-power alternative to the traditional server workhorses provided by Intel or AMD.

Amazon ready to use its own AI chips, reduce its dependence on Nvidia Read More »

claude-ai-to-process-secret-government-data-through-new-palantir-deal

Claude AI to process secret government data through new Palantir deal

AI, AI ethics, Amazon, Anthropic, Biz & IT, chatgpt, chatgtp, Claude, Claude 3, Claude 3.5, confabulation, ethical ai, futurism, government contracts, large language models, LLaMA, machine learning, Meta, military AI, openai, palantir, US Defense Department, US intelligence agencies, Victor Tangermann / /

An ethical minefield

Since its founders started Anthropic in 2021, the company has marketed itself as one that takes an ethics- and safety-focused approach to AI development. The company differentiates itself from competitors like OpenAI by adopting what it calls responsible development practices and self-imposed ethical constraints on its models, such as its “Constitutional AI” system.

As Futurism points out, this new defense partnership appears to conflict with Anthropic’s public “good guy” persona, and pro-AI pundits on social media are noticing. Frequent AI commentator Nabeel S. Qureshi wrote on X, “Imagine telling the safety-concerned, effective altruist founders of Anthropic in 2021 that a mere three years after founding the company, they’d be signing partnerships to deploy their ~AGI model straight to the military frontlines.“

Anthropic's

Anthropic’s “Constitutional AI” logo.

Credit: Anthropic / Benj Edwards

Anthropic’s “Constitutional AI” logo. Credit: Anthropic / Benj Edwards

Aside from the implications of working with defense and intelligence agencies, the deal connects Anthropic with Palantir, a controversial company which recently won a $480 million contract to develop an AI-powered target identification system called Maven Smart System for the US Army. Project Maven has sparked criticism within the tech sector over military applications of AI technology.

It’s worth noting that Anthropic’s terms of service do outline specific rules and limitations for government use. These terms permit activities like foreign intelligence analysis and identifying covert influence campaigns, while prohibiting uses such as disinformation, weapons development, censorship, and domestic surveillance. Government agencies that maintain regular communication with Anthropic about their use of Claude may receive broader permissions to use the AI models.

Even if Claude is never used to target a human or as part of a weapons system, other issues remain. While its Claude models are highly regarded in the AI community, they (like all LLMs) have the tendency to confabulate, potentially generating incorrect information in a way that is difficult to detect.

That’s a huge potential problem that could impact Claude’s effectiveness with secret government data, and that fact, along with the other associations, has Futurism’s Victor Tangermann worried. As he puts it, “It’s a disconcerting partnership that sets up the AI industry’s growing ties with the US military-industrial complex, a worrying trend that should raise all kinds of alarm bells given the tech’s many inherent flaws—and even more so when lives could be at stake.”

Claude AI to process secret government data through new Palantir deal Read More »

amazon’s-mass-effect-tv-series-is-actually-going-to-be-made

Amazon’s Mass Effect TV series is actually going to be made

Amazon, amazon prime video, culture, gaming, Mass Effect, TV / /

Confirming previous rumors, Variety reports that Amazon will be moving ahead with producing a TV series based on the popular Mass Effect video game franchise. The writing and production staff involved might not inspire confidence from fans, though.

The series’ writer and executive producer is slated to be Daniel Casey, who until now was best known as the primary screenwriter on F9: The Fast Saga, one of the late sequels in the Fast and the Furious franchise. He was also part of a team of writers behind the relatively little-known 2018 science fiction film Kin.

Karim Zreik will also produce, and his background is a little more encouraging; his main claim to fame is in the short-lived Marvel Television unit, which produced relatively well-received series like Daredevil and Jessica Jones for Netflix before Disney+ launched with its Marvel Cinematic Universe shows.

Another listed producer is Ari Arad, who has some background in video game adaptations, including the Borderlands and Uncharted movies, as well as the much-maligned live-action adaptation of Ghost in the Shell.

So yeah, it’s a bit of a mixed bag here. No plot details have been released, but it seems likely that the show will tell a new story rather than focus on the saga of Commander Shepherd from the games, since the games were all about the player inhabiting that character with their own choices. That’s only a guess, though.

Amazon is currently riding high after the smash success of another video game TV series, Fallout, which impressed both longtime and new fans when it debuted to critical acclaim and record viewing numbers earlier this year.

Amazon’s Mass Effect TV series is actually going to be made Read More »

over-500-amazon-workers-decry-“non-data-driven”-logic-for-5-day-rto-policy

Over 500 Amazon workers decry “non-data-driven” logic for 5-day RTO policy

Amazon, Policy, return-to-office, Tech / /

More than 500 Amazon workers reportedly signed a letter to Amazon Web Services’ (AWS) CEO this week, sharing their outrage over Amazon’s upcoming return-to-office (RTO) policy that will force workers into offices five days per week.

In September, Amazon announced that starting in 2025, workers will no longer be allowed to work remotely twice a week. At the time, Amazon CEO Andy Jassy said the move would make it easier for workers “to learn, model, practice, and strengthen our culture.”

Reuters reported today that it viewed a letter from a swath of workers sent to AWS chief Matt Garman on Wednesday regarding claims he reportedly made during an all-hands meeting this month. Garman reportedly told attendees that 9 out of 10 employees he spoke with support the five-day in-office work policy. The letter called the statements “inconsistent with the experiences of many employees” and “misrepresenting the realities of working at Amazon,” Reuters reported.

“We were appalled to hear the non-data-driven explanation you gave for Amazon imposing a five-day in-office mandate,’” the letter reportedly stated.

Employees banding together to protest against new, unfavorable work policies isn’t exclusive to Amazon. And the reported 500 workers who signed the letter represent just a fraction of Amazon’s worker base, which regulatory filings reported consisted of 1.5 million people in 2023. However, with the global conglomerate remaining firm about its stern policy thus far, eyes are on the Seattle firm’s HR approach, which could impact how other companies decide to implement RTO policies.

In the letter, hundreds of Amazon workers reportedly lamented what they believe was a lack of third-party data shared in making the RTO policy. It said that Garman’s statements “break the trust of your employees who have not only personal experience that shows the benefits of remote work but have seen the extensive data which supports that experience.”

Over 500 Amazon workers decry “non-data-driven” logic for 5-day RTO policy Read More »