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Why I’m disappointed with the TVs at CES 2025

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Won’t someone please think of the viewer?

Op-ed: TVs miss opportunity for real improvement by prioritizing corporate needs.

The TV industry is hitting users over the head with AI and other questionable gimmicks Credit: Getty

If you asked someone what they wanted from TVs released in 2025, I doubt they’d say “more software and AI.” Yet, if you look at what TV companies have planned for this year, which is being primarily promoted at the CES technology trade show in Las Vegas this week, software and AI are where much of the focus is.

The trend reveals the implications of TV brands increasingly viewing themselves as software rather than hardware companies, with their products being customer data rather than TV sets. This points to an alarming future for smart TVs, where even premium models sought after for top-end image quality and hardware capabilities are stuffed with unwanted gimmicks.

LG’s remote regression

LG has long made some of the best—and most expensive—TVs available. Its OLED lineup, in particular, has appealed to people who use their TVs to watch Blu-rays, enjoy HDR, and the like. However, some features that LG is introducing to high-end TVs this year seem to better serve LG’s business interests than those users’ needs.

Take the new remote. Formerly known as the Magic Remote, LG is calling the 2025 edition the AI Remote. That is already likely to dissuade people who are skeptical about AI marketing in products (research suggests there are many such people). But the more immediately frustrating part is that the new remote doesn’t have a dedicated button for switching input modes, as previous remotes from LG and countless other remotes do.

LG AI remote

LG’s AI Remote. Credit: Tom’s Guide/YouTube

To use the AI Remote to change the TV’s input—a common task for people using their sets to play video games, watch Blu-rays or DVDs, connect their PC, et cetera—you have to long-press the Home Hub button. Single-pressing that button brings up a dashboard of webOS (the operating system for LG TVs) apps. That functionality isn’t immediately apparent to someone picking up the remote for the first time and detracts from the remote’s convenience.

By overlooking other obviously helpful controls (play/pause, fast forward/rewind, and numbers) while including buttons dedicated to things like LG’s free ad-supported streaming TV (FAST) channels and Amazon Alexa, LG missed an opportunity to update its remote in a way centered on how people frequently use TVs. That said, it feels like user convenience didn’t drive this change. Instead, LG seems more focused on getting people to use webOS apps. LG can monetize app usage through, i.e., getting a cut of streaming subscription sign-ups, selling ads on webOS, and selling and leveraging user data.

Moving from hardware provider to software platform

LG, like many other TV OEMs, has been growing its ads and data business. Deals with data analytics firms like Nielsen give it more incentive to acquire customer data. Declining TV margins and rock-bottom prices from budget brands (like Vizio and Roku, which sometimes lose money on TV hardware sales and make up for the losses through ad sales and data collection) are also pushing LG’s software focus. In the case of the AI Remote, software prioritization comes at the cost of an oft-used hardware capability.

Further demonstrating its motives, in September 2023, LG announced intentions to “become a media and entertainment platform company” by offering “services” and a “collection of curated content in products, including LG OLED and LG QNED TVs.” At the time, the South Korean firm said it would invest 1 trillion KRW (about $737.7 million) into its webOS business through 2028.

Low TV margins, improved TV durability, market saturation, and broader economic challenges are all serious challenges for an electronics company like LG and have pushed LG to explore alternative ways to make money off of TVs. However, after paying four figures for TV sets, LG customers shouldn’t be further burdened to help LG accrue revenue.

Google TVs gear up for subscription-based features

There are numerous TV manufacturers, including Sony, TCL, and Philips, relying on Google software to power their TV sets. Numerous TVs announced at CES 2025 will come with what Google calls Gemini Enhanced Google Assistant. The idea that this is something that people using Google TVs have requested is somewhat contradicted by Google Assistant interactions with TVs thus far being “somewhat limited,” per a Lowpass report.

Nevertheless, these TVs are adding far-field microphones so that they can hear commands directed at the voice assistant. For the first time, the voice assistant will include Google’s generative AI chatbot, Gemini, this year—another feature that TV users don’t typically ask for. Despite the lack of demand and the privacy concerns associated with microphones that can pick up audio from far away even when the TV is off, companies are still loading 2025 TVs with far-field mics to support Gemini. Notably, these TVs will likely allow the mics to be disabled, like you can with other TVs using far-field mics. But I still ponder about features/hardware that could have been implemented instead.

Google is also working toward having people pay a subscription fee to use Gemini on their TVs, PCWorld reported.

“For us, our biggest goal is to create enough value that yes, you would be willing to pay for [Gemini],” Google TV VP and GM Shalini Govil-Pai told the publication.

The executive pointed to future capabilities for the Gemini-driven Google Assistant on TVs, including asking it to “suggest a movie like Jurassic Park but suitable for young children” or to show “Bollywood movies that are similar to Mission: Impossible.”

She also pointed to future features like showing weather, top news stories, and upcoming calendar events when someone is near the TV, showing AI-generated news briefings, and the ability to respond to questions like “explain the solar system to a third-grader” with text, audio, and YouTube videos.

But when people have desktops, laptops, tablets, and phones in their homes already, how helpful are these features truly? Govil-Pai admitted to PCWorld that “people are not used to” using their TVs this way “so it will take some time for them to adapt to it.” With this in mind, it seems odd for TV companies to implement new, more powerful microphones to support features that Google acknowledges aren’t in demand. I’m not saying that tech companies shouldn’t get ahead of the curve and offer groundbreaking features that users hadn’t considered might benefit them. But already planning to monetize those capabilities—with a subscription, no less—suggests a prioritization of corporate needs.

Samsung is hungry for AI

People who want to use their TV for cooking inspiration often turn to cooking shows or online cooking videos. However, Samsung wants people to use its TV software to identify dishes they want to try making.

During CES, Samsung announced Samsung Food for TVs. The feature leverages Samsung TVs’ AI processors to identify food displayed on the screen and recommend relevant recipes. Samsung introduced the capability in 2023 as an iOS and Android app after buying the app Whisk in 2019. As noted by TechCrunch, though, other AI tools for providing recipes based on food images are flawed.

So why bother with such a feature? You can get a taste of Samsung’s motivation from its CES-announced deal with Instacart that lets people order off Instacart from Samsung smart fridges that support the capability. Samsung Food on TVs can show users the progress of food orders placed via the Samsung Food mobile app on their TVs. Samsung Food can also create a shopping list for recipe ingredients based on what it knows (using cameras and AI) is in your (supporting) Samsung fridge. The feature also requires a Samsung account, which allows the company to gather more information on users.

Other software-centric features loaded into Samsung TVs this year include a dedicated AI button on the new TVs’ remotes, the ability to use gestures to control the TV but only if you’re wearing a Samsung Galaxy Watch, and AI Karaoke, which lets people sing karaoke using their TVs by stripping vocals from music playing and using their phone as a mic.

Like LG, Samsung has shown growing interest in ads and data collection. In May, for example, it expanded its automatic content recognition tech to track ad exposure on streaming services viewed on its TVs. It also has an ads analytics partnership with Experian.

Large language models on TVs

TVs are mainstream technology in most US homes. Generative AI chatbots, on the other hand, are emerging technology that many people have yet to try. Despite these disparities, LG and Samsung are incorporating Microsoft’s Copilot chatbot into 2025 TVs.

LG claims that Copilot will help its TVs “understand conversational context and uncover subtle user intentions,” adding: “Access to Microsoft Copilot further streamlines the process, allowing users to efficiently find and organize complex information using contextual cues. For an even smoother and more engaging experience, the AI chatbot proactively identifies potential user challenges and offers timely, effective solutions.”

Similarly, Samsung, which is also adding Copilot to some of its smart monitors, said in its announcement that Copilot will help with “personalized content recommendations.” Samsung has also said that Copilot will help its TVs understand strings of commands, like increasing the volume and changing the channel, CNET noted. Samsung said it intends to work with additional AI partners, namely Google, but it’s unclear why it needs multiple AI partners, especially when it hasn’t yet seen how people use large language models on their TVs.

TV-as-a-platform

To be clear, this isn’t a condemnation against new, unexpected TV features. This also isn’t a censure against new TV apps or the usage of AI in TVs.

AI marketing hype is real and misleading regarding the demand, benefits, and possibilities of AI in consumer gadgets. However, there are some cases when innovative software, including AI, can improve things that TV users not only care about but actually want or need. For example, some TVs use AI for things like trying to optimize sound, color, and/or brightness, including based on current environmental conditions or upscaling. This week, Samsung announced AI Live Translate for TVs. The feature is supposed to be able to translate foreign language closed captions in real time, providing a way for people to watch more international content. It’s a feature I didn’t ask for but can see being useful and changing how I use my TV.

But a lot of this week’s TV announcements underscore an alarming TV-as-a-platform trend where TV sets are sold as a way to infiltrate people’s homes so that apps, AI, and ads can be pushed onto viewers. Even high-end TVs are moving in this direction and amplifying features with questionable usefulness, effectiveness, and privacy considerations. Again, I can’t help but wonder what better innovations could have come out this year if more R&D was directed toward hardware and other improvements that are more immediately rewarding for users than karaoke with AI.

The TV industry is facing economic challenges, and, understandably, TV brands are seeking creative solutions for making money. But for consumers, that means paying for features that you’re likely to ignore. Ultimately, many people just want a TV with amazing image and sound quality. Finding that without having to sift through a bunch of fluff is getting harder.

Photo of Scharon Harding

Scharon is a Senior Technology Reporter at Ars Technica writing news, reviews, and analysis on consumer gadgets and services. She’s been reporting on technology for over 10 years, with bylines at Tom’s Hardware, Channelnomics, and CRN UK.

Why I’m disappointed with the TVs at CES 2025 Read More »

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Samsung is the next company to try to popularize 3D displays (again)

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Interestingly, Samsung’s announcement today only mentioned the release of a 27-inch, 4K resolution 3D monitor, despite Samsung teasing a 37-inch version in August. It’s possible that the larger version didn’t work as well and/or that demand for the larger size would be too small, considering the high price and limited demand implications of a glasses-free 3D monitor aimed at gamers.

Another swing at 3D

Currently, Samsung hasn’t shared further details about its 3D display, likely saving finer details and demos for CES 2025, which officially starts on January 7.

Samsung’s 3D monitor, as well as other consumer monitors it will show at CES (including ones with 500 Hz refresh rates and consumer OLED screens in smaller, 27-inch sizes), give us an idea of what we can expect from the show this year in terms of displays: the fine-tuning of features that some have wanted for years and may finally be ready for prime time. In the case of 3D displays, Ars’ Kyle Orland got his eyes on a quality, glasses-free 3D TV in 2016 (the company behind that tech is no longer active). As he mentioned at the time, that was six years after the industry tried to convince us that 3D TVs were poised to be the next big thing.

Come 2025, it appears that the industry will take another swing at making 3D consumer displays. By targeting PC gamers instead of creative professionals, like Acer and other tech brands, such as Lenovo, recently have, Samsung is attempting to inch the technology toward a more consumer-friendly audience.

After all this time, it still doesn’t feel like 2025 will be the year of 3D consumer displays. But we’ll be keeping an eye on CES and other display announcements this year for notable developments.

Samsung is the next company to try to popularize 3D displays (again) Read More »

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US blocks China from foreign exports with even a single US-made chip

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But while Commerce Secretary Gina Raimondo said that these new curbs would help prevent “China from advancing its domestic semiconductor manufacturing system” to modernize its military, analysts and “several US officials” told The Post that they pack “far less punch” than the prior two rounds of export controls.

Analysts told The Wall Street Journal that the US took too long to launch the controls, which were composed around June. As industry insiders weighed in on the restrictions, word got out about the US plans to expand controls. In the months since, analysts said, China had plenty of time to stockpile the now-restricted tech. Applied Materials, for example, saw an eye-popping 86 percent spike in net revenue from products shipped to China “in the nine months ending July 28,” the WSJ reported.

Because of this and other alleged flaws, it’s unclear how effectively Biden’s final attempts to block China from accessing the latest US technologies will work.

Beyond concerns that China had time to stockpile tech it anticipated would be restricted, Gregory Allen, the director at the Wadhwani AI Center at the Center for Strategic and International Studies, told the WSJ that these latest controls “left loopholes that Huawei and Chinese companies could exploit.”

Loopholes include failing to blacklist companies that Huawei regularly uses—with allies and American companies allegedly lobbying to exempt factories or fabs they like, such as ChangXin Memory Technologies Inc., “one of China’s largest memory chipmakers,” The Post noted. They also include failing to restrict older versions of the HBM chips and various chipmaking equipment that China may still be able to easily access, Allen said.

“These controls are weaker than what the United States should have done,” Allen told The Post. “You can make a halfway logical argument that says, ‘Sell everything to China.’ Then you can make a reasonable argument, ‘Sell very little to China.’ But the worst thing you can do is to dramatically signal your intention to cut off China’s access to tech but then have so many loopholes and such bungled implementation that you incur almost all of the costs of the policy with only a fraction of the benefits.”

US blocks China from foreign exports with even a single US-made chip Read More »

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Samsung quits updating Galaxy Z Fold 2 that came out in 2020 for $2,000

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In February 2022, Samsung started promising up to four generations of Android OS and One UI upgrades to “select” Galaxy devices, as well as “up to five years of security updates.” And in January, it announced moving to seven years of security and OS updates, matching a move from Google. However, the Fold 2 wasn’t included in Samsung’s list of “select” Galaxy devices.

Thus, one could have estimated that the Fold 2 might stop receiving OS and security updates by 2024, four years after its debut. But it’s still hard to reconcile with paying four figures for a phone that became a security risk after four years, despite functioning properly otherwise. Apple, by comparison, now promises at least five years of security updates. Apple only started making that promise in 2023 with the iPhone 15 series. However, the current-generation iOS 18 is supported by iPhones released in 2020, like the second-generation iPhone SE, and even older ones, like the iPhone XR that came out in 2018. Arguably short-lived expensive devices like the Fold 2 are part of the reason some activists are pushing for the FTC to require that smart devices state on their packaging how long they’ll receive updates.

However, unlike iPhones, Samsung phones aren’t all powered by a proprietary chip, making promises of upgrades require commitments from third-party vendors, like Qualcomm. With Qualcomm known for being resistant to longer chip life cycles in the past, seven years of updates is progress for Samsung users—just not those who invested in the Z Fold 2.

Samsung quits updating Galaxy Z Fold 2 that came out in 2020 for $2,000 Read More »

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Faulty Samsung update leaves owners of bricked Galaxy phones with few options

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Samsung issued a software update on October 2 that bricked some older Galaxy smartphones. While Samsung has stopped the update from rolling out further, those with broken phones have received a harsh reminder of the importance of data backups.

On Wednesday, numerous people online started complaining about their Samsung phones being stuck in a bootloop (you can see examples here, here, and in newer comments here).

A Samsung spokesperson confirmed to Ars Technica that an update to Samsung’s SmartThings Framework app for managing smart devices caused the problems:

We are aware that a limited number of Galaxy smartphones running on Android 12 are rebooting continuously during an update to the latest version of the SmartThings app.

Samsung “immediately suspended the update” after learning of the problem and is “working to resolve the issues,” the company’s spokesperson said. According to user reports online, Samsung has issued a new update that people can download without their phones breaking.

However, owners of older affected phones, namely the Galaxy S10 series, Galaxy Note 10 series, Galaxy M51, and Galaxy A90, have been unable to power their devices on to roll back the update. Many users who already manually or automatically installed the update are still dealing with bricked devices.

A harsh reminder

Users with bricked Galaxy phones were initially met with a difficult choice: Go without their phone or perform a data-erasing factory reset.

Samsung’s statement to Ars advised customers to “contact the Samsung Contact Center” for support, but it’s unclear if a fix can be employed that doesn’t wipe the phone.

Faulty Samsung update leaves owners of bricked Galaxy phones with few options Read More »

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Unicode 16.0 release with new emoji brings character count to 154,998

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right there with you, bags-under-eyes emoji —

New designs will roll out to phones, tablets, and PCs over the next few months.

–

Emojipedia sample images of the new Unicode 16.0 emoji.

Enlarge / Emojipedia sample images of the new Unicode 16.0 emoji.

The Unicode Consortium has finalized and released version 16.0 of the Unicode standard, the elaborate character set that ensures that our phones, tablets, PCs, and other devices can all communicate and interoperate with each other. The update adds 5,185 new characters to the standard, bringing the total up to a whopping 154,998.

Of those 5,185 characters, the ones that will get the most attention are the eight new emoji characters, including a shovel, a fingerprint, a leafless tree, a radish (formally classified as “root vegetable”), a harp, a purple splat that evokes the ’90s Nickelodeon logo, and a flag for the island of Sark. The standout, of course, is “face with bags under eyes,” whose long-suffering thousand-yard stare perfectly encapsulates the era it has been born into. Per usual, Emojipedia has sample images that give you some idea of what these will look like when they’re implemented by various operating systems, apps, and services.

Unicode 16.0 also adds support for seven new modern and historical scripts: the West African Garay alphabet; the Gurung Khema, Kirat Rai, Ol Onal, and Sunuwar scripts from Northeast India and Nepal; and historical Todhri and Tulu-Tigalari scripts from Albania and Southwest India, respectively.

We last got new emoji in 2023’s Unicode 15.1 update, though all of these designs were technically modifications of existing emoji rather than new characters—many emoji, most notably for skin and hair color variants, use a base emoji plus a modifier emoji, combined together with a “zero-width joiner” (ZWJ) character that makes them display as one character instead. The lime emoji in Unicode 15.1 was actually a lemon emoji combined with the color green; the phoenix was a regular bird joined to the fire emoji. This was likely because 15.1 was only intended as a minor update to 2022’s Unicode 15.0 standard.

Most of the Unicode 16.0 emoji, by contrast, are their own unique characters. The one exception is the Sark flag emoji; flag sequences are created by placing two “regional indicator letters” directly next to each other and don’t require a ZWJ character between them.

Incorporation into the Unicode standard is only the first step that new emoji and other characters take on their journey from someone’s mind to your phone or computer; software makers like Apple, Google, Microsoft, Samsung, and others need to design iterations that fit with their existing spin on the emoji characters, they need to release software updates that use the new characters, and people need to download and install them.

We’ve seen a few people share on social media that the Unicode 16.0 release includes a “greenwashing” emoji designed by Shepard Fairey, an artist best known for the 2008 Barack Obama “Hope” poster. This emoji, and an attempt to gin up controversy around it, is all an elaborate hoax: there’s a fake Unicode website announcing it, a fake lawsuit threat that purports to be from a real natural gas industry group, and a fake Cory Doctorow article about the entire “controversy” published in a fake version of Wired. These were all published to websites with convincing-looking but fake domains, all registered within a couple of weeks of each other in August 2024. The face-with-bags-under-eyes emoji feels like an appropriate response.

Unicode 16.0 release with new emoji brings character count to 154,998 Read More »

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Samsung TVs will get 7 years of updates, starting with 2023 models

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Tizen OS —

Some Rokus and Apple TVs receive longer update windows, though.

–

A Samsung representative demonstrating Tizen OS in February.

Enlarge / A Samsung representative demonstrating Tizen OS in February.

Samsung

Samsung will provide operating system updates for its newer TVs for at least seven years, the company announced last week. The updates will first apply to some TVs released in 2023 and TVs released in March 2024.

According to Business Korea, Samsung made the announcement regarding the Tizen OS at the Digital Research Lab of Samsung Electronics’ Suwon Campus in Gyeonggi Province. As spotted by FlatPanelsHD, the announcement follows previously announced plans from Samsung to provide seven years of software updates for the Galaxy S24 smartphone series.

Per Korea Economic Daily, speaking at last week’s event, Samsung Electronics’ president of the Visual Display Business Division, Yoon Seok-Yoon, said: “With the seven-year free upgrade of Tizen applied to AI TVs, we will widen the gap in market share with Chinese companies.”

Samsung is the biggest smart TV seller in the world, but rival companies from China are close behind. According to numbers from Omdia, Samsung’s TV market share (based on units shipped) declined from 20.3 percent in Q1 2023 to 18.8 percent in Q1 2024. Market share for Chinese brand TCL, meanwhile, increased from 9.8 percent to 11.6 percent (LG’s market share was about flat at 11.8 percent in Q1 2024).

Market competition has gotten so fierce that the South Korean government reportedly pushed rivals Samsung and LG to cooperate so that they could stay competitive. This has resulted in Samsung selling TVs that use OLED panels made by LG Display.

Samsung hasn’t provided a specific list of each model guaranteed to receive seven years of updates. However, the company’s announcement suggests the news will apply to TVs with AI-based features that came out in the aforementioned release window. (Samsung has been pushing the term “AI TVs” lately and also says building AI features is also a way for it to compete against Chinese brands.)

A step in the right direction

Samsung’s upgrades commitment comes amid growing concern about e-waste and expensive products suddenly no longer getting software updates, resulting in bricked, slowly operating, or buggy experiences.

Research suggests that the average TV lasts about seven years. However, as UK consumer advocacy group Which? has found, the average TV brand offers software updates for less than seven years. With Samsung being the world’s biggest TV brand, offering longer-term software support could encourage more in the industry to do the same. It could also help users keep their devices for longer. Samsung’s seven-year commitment is longer than what LG recently announced it would offer, which is four OS updates over five years (you can see LG’s webOS update plan here).

However, other TV hardware companies are doing better. Apple has provided updates for its first Apple TV since 2015, FlatPanelsHD pointed out, while Roku’s still providing OS updates to Roku OS-based TVs released in 2014. However, in general, TV OEMs and streaming device makers could make it easier for prospective buyers to know how long a device will continue getting software updates before they buy it.

Samsung TVs will get 7 years of updates, starting with 2023 models Read More »

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Your TV set has become a digital billboard. And it’s only getting worse.

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Your TV set has become a digital billboard. And it’s only getting worse.

Aurich Lawson | Getty Images

The TV business isn’t just about selling TVs anymore. Companies are increasingly seeing viewers, not TV sets, as their most lucrative asset.

Over the past few years, TV makers have seen rising financial success from TV operating systems that can show viewers ads and analyze their responses. Rather than selling as many TVs as possible, brands like LG, Samsung, Roku, and Vizio are increasingly, if not primarily, seeking recurring revenue from already-sold TVs via ad sales and tracking.

How did we get here? And what implications does an ad- and data-obsessed industry have for the future of TVs and the people watching them?

The value of software

Success in the TV industry used to mean selling as many TV sets as possible. But with smart TVs becoming mainstream and hardware margins falling, OEMs have sought new ways to make money. TV OS providers can access a more frequent revenue source at higher margins, which has led to a viewing experience loaded with ads. They can be served from the moment you pick up your remote, which may feature streaming service ads in the form of physical buttons.

Some TV brands already prioritize data collection and the ability to sell ads, and most are trying to boost their appeal to advertisers. Smart TV OSes have become the cash cow of the TV business, with providers generating revenue by licensing the software and through revenue sharing of in-app purchases and subscriptions.

A huge part of TV OS revenue comes from selling ads, including on the OS’s home screen and screensaver and through free, ad-supported streaming television channels. GroupM, the world’s largest media investment company, reported that smart TV ad revenue grew 20 percent from 2023 to 2024 and will grow another 20 percent to reach $46 billion next year. In September 2023, Patrick Horner, practice leader of consumer electronics at analyst Omdia, reported that “each new connected TV platform user generates around $5 per quarter in data and advertising revenue.”

Automatic content recognition (ACR) tech is at the heart of the smart TV ads business. Most TV brands say users can opt out of ACR, but we’ve already seen Vizio take advantage of the feature without user permission. ACR is also sometimes turned on by default, and the off switch is often buried in a settings menu. Including ACR on a TV at all says a lot about a TV maker’s priorities. Most users have almost nothing to gain from ACR and face privacy concerns by sharing information—sometimes in real time—about what they do with their TVs.

At this point, consumers have come to expect ads and tracking on budget TVs from names like Vizio or Roku. But the biggest companies in TV are working on turning their sets into data-prolific billboards, too.

When TVs watch you back, so do corporations

In recent years, we’ve seen companies like LG and Samsung increase their TVs’ ad capabilities as advertisers become more eager to access tracking data from TVs.

LG, for example, started sharing data gathered from its TVs with Nielsen, giving the data and market measurement firm “the largest ACR data footprint in the industry,” according to an October announcement. The deal gives Nielsen streaming and linear TV data from LG TVs and provides firms buying ads on LG TVs with “‘Always On’ streaming measurement and big data from LG Ad Solutions” via Nielsen’s ONE Ads dashboard.

LG, which recently unveiled a goal of evolving its hardware business into an ad-pushing “media and entertainment platform company,” expects there to be 300 million webOS TVs in homes by 2026. That represents a huge data-collection and recurring-revenue opportunity. In September, LG said it would invest 1 trillion KRW (about $737.7 million) through 2028 into its “webOS business,” or the business behind its smart TV OS. The company said updates will include improving webOS’s UI, AI-based recommendations, and search capabilities.

Similarly, Samsung recently updated its ACR tech to track exposure to ads viewed on its TVs via streaming services instead of just from linear TV. Samsung is also trying to make its ACR data more valuable for ad targeting, including through a deal signed in December with analytics firm Experian.

Representatives for LG and Samsung declined to comment to Ars Technica about how much of their respective company’s business is ad sales. But the deals they’ve made with data-collection firms signal big interest in turning their products into lucrative smart TVs. In this case, “smart” isn’t about Internet connectivity but rather how well the TV understands its viewer.

Your TV set has become a digital billboard. And it’s only getting worse. Read More »

dozens-injured,-pets-killed-in-fires-causing-samsung-to-recall-1.1m-stoves

Dozens injured, pets killed in fires causing Samsung to recall 1.1M stoves

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Only you can prevent cooktop fires —

Samsung is currently offering free knob locks and covers to prevent fires.

–

US Consumer Product Safety Commission announced a recall of 1.1 million Samsung Slide-in Electric Ranges due to hundreds of reported fires.

Enlarge / US Consumer Product Safety Commission announced a recall of 1.1 million Samsung Slide-in Electric Ranges due to hundreds of reported fires.

After hundreds of reports of fires causing dozens of injuries and several pet deaths, Samsung is recalling more than a million electric stoves sold in the US between 2013 and 2024.

In a press release, the US Consumer Product Safety Commission (CPSC) reported that the voluntary recall was due to “front-mounted knobs” on Samsung’s slide-in electric ranges. The faulty knobs “can be activated by accidental contact by humans or pets, posing a fire hazard”—particularly when people leave objects on the stove.

The stoves impacted by the recall were widely sold in Costco, Home Depot, Best Buy, Lowe’s, and other appliance stores nationwide. Their knobs can be easily triggered by accident, heating up the cooktop and increasing the risks of fires, the CPSC said. Since 2013, Samsung has received “over 300 reports of unintentional activation.” According to the CPSC:

“These ranges have been involved in approximately 250 fires. At least 18 fires caused extensive property damage. Approximately 40 injuries have been reported, eight of which required medical attention, and there have been reports of seven fires involving pet deaths.”

Luckily, there’s an easy solution recently devised that can prevent this safety hazard in homes across America, Samsung said. Customers concerned about unintentional activations can request free knob locks and covers that Samsung confirmed made it much harder to accidentally turn on the stove.

Whereas the problematic electric ranges’ knobs require users to push the knob and turn, “precision knobs” that Samsung rolled out in April introduce a new safety measure that requires users to pinch the knob before pushing and turning knobs to activate the stove.

“A simple pinching motion” releases a pin that otherwise would remain locked and prevent stoves from accidental activation when knobs are unintentionally bumped or perhaps twisted by a young child or knocked around by a pet, Samsung said.

Consumers who bought one of the 30 affected models listed here can contact Samsung online or by phone or email to receive free knob locks and covers and implement this new “pinching” safety measure, even if their warranty is expired. They can also check if their model has been affected here. If the serial number is no longer readable, customers should call or chat online with a Samsung agent.

Once Samsung receives a request for free knob locks and covers, repair kits “should arrive within five business days,” an FAQ said. And customers will receive tracking information once the knob locks and covers ship. Instructions to install will be provided and are also available online.

Until knob locks and covers are installed, customers can continue using their stoves, Samsung said. But the CPSC advised people to “keep children and pets away from the knobs,” “check the range knobs to ensure they are off before leaving the home or going to bed,” and avoid leaving “objects on the range when the range is not in use.”

Additionally, customers with Wi-Fi-enabled ranges can enable notifications in their Samsung SmartThings app to receive alerts when the stove is on.

Samsung noted that parents in particular seemed to appreciate the precision knobs, with one review calling it a “favorite feature,” because “we have two young girls in the house and not having to worry about one of them playing with the knobs and starting the stove… is a huge plus.”

Fire hazards go beyond Samsung—and can be fatal

Samsung’s recall is part of a worrying trend where front-mounted knobs on both gas and electric ranges from many different manufacturers have caused hundreds of fires in the US. In June, the CPSC’s Joint Gas and Electric Range Knob Working Group hosted a meeting with leading stove manufacturers and other stakeholders to confront the industry-wide problem.

During the meeting, the CPSC shared data showing that across 338 incidents between January 1, 2018, and May 30, 2024, stoves from “ten specific manufacturers” were involved in fires causing 31 injuries and two deaths. Additionally, the CPSC had recorded “two other fatal incidents where a range was accidentally turned on when a knob was bumped, but the manufacturer is unknown.”

According to the CPSC, manufacturers were “interested to learn the events that lead to the ranges accidentally activating, including whether pets were involved, unsupervised children were at fault, or there were unusual circumstances.” Companies said the CPSC data would help them “fully understand the issues” and “make sure that reasonable and foreseeable circumstances would be addressed” without impacting compliance with the Americans with Disabilities Act.

Samsung attended the meeting, saying that it joined other “major brands across the appliance industry” to “discuss how to revisit knob safety standards for all ranges to address inadvertent activation.”

The working group’s meetings are expected to continue, but a deadline to reconvene approximately a month after the June meeting has since passed without any further discussion.

A few months prior to the meeting, Samsung introduced the precision knobs as a novel solution in its ranges, as well as an additional safety feature now available in “its most premium Bespoke Slide-In electric and gas ranges,” which illuminates the knobs when they’re turned on. This provides a “visual cue when the knobs are activated,” Samsung said.

As manufacturers like Samsung continue to tweak knobs to improve safety, the CPSC this week issued a safety alert warning the public of fire hazards of gas and electric ranges.

The safety notice advises customers to use safety locks and covers to prevent accidental activation, keep kids and pets away from cooktops with front-mounted knobs, and take care when leaning over the stove to avoid bumping into knobs.

For anyone concerned about safety issues with a gas or electric range, the CPSC provides a database to search additional recalls or otherwise recommends contacting manufacturers directly.

“Consumers who have experienced or have concerns about accidental activation of the front-mounted control knobs on their cooktop should immediately contact the manufacturer of the range to ask if there is a solution or remedy available from the manufacturer,” the CPSC safety alert said.

Dozens injured, pets killed in fires causing Samsung to recall 1.1M stoves Read More »

all-the-possible-ways-to-destroy-google’s-monopoly-in-search

All the possible ways to destroy Google’s monopoly in search

android, antitrust, Antitrust law, Apple, Bing, chrome, department of justice, duckduckgo, Features, Google, google monopoly, microsoft, mozilla, online search, online search industry, Policy, samsung / /
All the possible ways to destroy Google’s monopoly in search

Aurich Lawson

After US District Judge Amit Mehta ruled that Google has a monopoly in two markets—general search services and general text advertising—everybody is wondering how Google might be forced to change its search business.

Specifically, the judge ruled that Google’s exclusive deals with browser and device developers secured Google’s monopoly. These so-called default agreements funneled the majority of online searches to Google search engine result pages (SERPs), where results could be found among text ads that have long generated the bulk of Google’s revenue.

At trial, Mehta’s ruling noted, it was estimated that if Google lost its most important default deal with Apple, Google “would lose around 65 percent of its revenue, even assuming that it could retain some users without the Safari default.”

Experts told Ars that disrupting these default deals is the most obvious remedy that the US Department of Justice will seek to restore competition in online search. Other remedies that may be sought range from least painful for Google (mandating choice screens in browsers and devices) to most painful (requiring Google to divest from either Chrome or Android, where it was found to be self-preferencing).

But the remedies phase of litigation may have to wait until after Google’s appeal, which experts said could take years to litigate before any remedies are ever proposed in court. Whether Google could be successful in appealing the ruling is currently being debated, with anti-monopoly advocates backing Mehta’s ruling as “rock solid” and critics suggesting that the ruling’s fresh takes on antitrust law are open to attack.

Google declined Ars’ request to comment on appropriate remedies or its plan to appeal.

Previously, Google’s president of global affairs, Kent Walker, confirmed in a statement that the tech giant would be appealing the ruling because the court found that “Google is ‘the industry’s highest quality search engine, which has earned Google the trust of hundreds of millions of daily users,’ that Google ‘has long been the best search engine, particularly on mobile devices,’ ‘has continued to innovate in search,’ and that ‘Apple and Mozilla occasionally assess Google’s search quality relative to its rivals and find Google’s to be superior.'”

“Given this, and that people are increasingly looking for information in more and more ways, we plan to appeal,” Walker said. “As this process continues, we will remain focused on making products that people find helpful and easy to use.”

But Mehta found that Google was wielding its outsize influence in the search industry to block rivals from competing by locking browsers and devices into agreements ensuring that all searches went to Google SERPs. None of the pro-competitive benefits that Google claimed justified the exclusive deals persuaded Mehta, who ruled that “importantly,” Google “exercised its monopoly power by charging supra-competitive prices for general search text ads”—and thus earned “monopoly profits.”

While experts think the appeal process will delay litigation on remedies, Google seems to think that Mehta may rule on potential remedies before Google can proceed with its appeal. Walker told Google employees that a ruling on remedies may arrive in the next few months, The Wall Street Journal reported. Ars will continue monitoring for updates on this timeline.

As the DOJ’s case against Google’s search business has dragged on, reports have long suggested that a loss for Google could change the way that nearly the entire world searches the Internet.

Adam Epstein—the president and co-CEO of adMarketplace, which bills itself as “the largest consumer search technology company outside of Google and Bing”—told Ars that innovations in search could result in a broader landscape of more dynamic search experiences that draw from sources beyond Google and allow searchers to skip Google’s SERPs entirely. If that happens, the coming years could make Google’s ubiquitous search experience today a distant memory.

“By the end of this decade, going to a search engine results page will seem quaint,” Epstein predicted. “The court’s decision sets the stage for a remedy that will dramatically improve the search experience for everyone connected to the web. The era of innovation in search is just around the corner.”

The DOJ has not meaningfully discussed potential remedies it will seek, but Jonathan Kanter, assistant attorney general of the Justice Department’s antitrust division, celebrated the ruling.

“This landmark decision holds Google accountable,” Kanter said. “It paves the path for innovation for generations to come and protects access to information for all Americans.”

All the possible ways to destroy Google’s monopoly in search Read More »

samsung-delays-galaxy-buds3-pro-release-over-quality-concerns

Samsung delays Galaxy Buds3 Pro release over quality concerns

#earbuds, airpods, AirPods Pro, audio, samsung, Tech / /

Delayed until August 28 —

“It tore from the inside instantly.”

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Samsung Galaxy Buds3 Pro

Enlarge / A marketing image for the Galaxy Buds3 Pro.

Samsung

Samsung is delaying the release of the $250 Galaxy Buds3 Pro in the US from July 24 to August 28, per its website. The third-generation earbuds have Samsung moving from a bean-like shape to an Apple AirPods Pro-like design, including silicone ear tips. But some users have claimed that the new tips rip too easily.

Samsung confirmed to Android Authority today that it has temporarily stopped shipping units to stores. The devices were no longer available for preorder on Amazon or Best Buy as of this writing.

Samsung’s statement to Android Authority noted “reports relating to a limited number of early production devices” and asserted that it’s taking the problem “very seriously.” The statement continues:

We are urgently assessing and enhancing our quality control processes. To ensure all products meet our quality standards, we have temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels to conduct a full quality control evaluation before shipments to consumers take place. We sincerely apologize for any inconvenience this may cause.

Samsung also advised people who already have a pair to contact Samsung or go to a Samsung Service Center. Android Authority reported that some customers also received an email from Samsung informing them of the quality control concerns and offering a link where customers can find contact information to ask Samsung representatives about canceling their orders for a refund.

Samsung’s website says the earbuds have a one-year warranty that does not cover defects or damage “caused by accident, misuse, abnormal use, abnormal conditions, improper storage, neglect, or unusual physical, electrical or electromechanical stress.”

“It tore from the inside instantly”

Although the Galaxy Buds3 Pro were originally going to be available in the US on July 24, they have already been available for purchase in South Korea, per Android Police. Other people who already have the earbuds include reviewers, employees, and those who made their preorders early. (Some people also claimed that they were able to buy the earbuds at US Walmarts before Samsung announced them).

Some who reportedly had the earbuds claimed it was hard to remove their silicone tips without tearing them. Like AirPods Pros, Galaxy Buds3 Pros have a silicone tip that latches onto a plastic ring on the earbuds’ chassis. Various people reported trying to remove the tip and the tip ripping, with a piece of silicone remaining stuck on the plastic ring.

Some, including reviewers at The Verge and Android Authority, said they hadn’t experienced the problem yet. But others, including TechRadar, found it challenging to remove the ear tips without damaging them.

One Reddit user claimed that they pulled on an ear tip to remove it, and “it tore from the inside instantly.” They noted that because the silicone is clipped into the plastic ring, “you have to pull it strongly.” Similarly, another user said the “left ear tip ripped right off” when they tried to remove it.

Samsung has even published a support page on its Korean website explaining how to remove the ear tips to avoid damage. It notes various ways in which the silicone could tear, including, per a Google translation, if you hold them with your fingernails while inserting or removing, if you press or twist the ear tips hard, or if you pull the ear tips out quickly.

After numerous complaints online, including on Reddit (examples here, here, and here) and YouTube (examples here and here), Samsung has pushed back general availability. Complicating potential quick fixes, Samsung doesn’t yet offer replacement tips for the earbuds. People usually don’t have to frequently change their earbuds’ tips, but not offering replacement when Apple has for years seems like an oversight.

Samsung’s Galaxy Buds3 Pro look like the AirPods Pro that originally debuted almost five years ago, and it doesn’t care. What it definitely should care about, though, is a new design appearing weak and inferior before it’s even fully released. Samsung has at least taken the initiative in addressing early complaints rather than ignoring them and is instead offering refunds and delaying the release to limit the number of impacted customers. We’ll see if the earbuds are more sturdy by August.

Samsung delays Galaxy Buds3 Pro release over quality concerns Read More »

samsung’s-abandoned-nx-cameras-can-be-brought-online-with-a-$20-lte-stick

Samsung’s abandoned NX cameras can be brought online with a $20 LTE stick

Digital Camera, digital cameras, e-waste, firmware, firmware hacking, Open Source, samsung, samsung nx, samsung nx camera, Tech / /

Samsung: The Next Big Thing is Here (And Gone) —

All it took was a reverse-engineered camera firmware and a custom API rewrite.

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Samsung camera display next to a 4G LTE modem stick

Enlarge / Under-powered Samsung camera, meet over-powered 4G LTE dongle. Now work together to move pictures over the air.

Georg Lukas

Back in 2010—after the first iPhone, but before its camera was any good—a mirrorless, lens-swapping camera that could upload photos immediately to social media or photo storage sites was a novel proposition. That’s what Samsung’s NX cameras promised.

Unsurprisingly, Samsung didn’t keep that promise too much longer after it dropped its camera business and sales numbers disappeared. It tried out the quirky idea of jamming together Android phones and NX cameras in 2013, providing a more direct means of sending shots and clips to Instagram or YouTube. But it shut down its Social Network Services (SNS) entirely in 2021, leaving NX owners with the choices of manually transferring their photos or ditching their cameras (presuming they had not already moved on).

Some people, wonderfully, refuse to give up. People like Georg Lukas, who reverse-engineered Samsung’s SNS API to bring back a version of direct picture posting to Wi-Fi-enabled NX models, and even expand it. It was not easy, but at least the hardware is cheap. By reflashing the surprisingly capable board on a USB 4G dongle, Lukas is able to create a Wi-Fi hotspot with LTE uplink and run his modified version of Samsung’s (woefully insecure) service natively on the stick.

What is involved should you have such a camera? Here’s the shorter version of Lukas’ impressive redux:

  • Installing Debian on the LTE dongle’s board
  • Creating a Wi-Fi hotspot on the stick using NetworkManager
  • Compiling Lukas’ own upload server, written in Flask and Python
  • Configuring the web server now running on that dongle

The details of how Lukas reverse-engineered the firmware from a Samsung WB850F are posted on his blog. It is one of those Internet blog posts in which somebody describes something incredibly arcane, requiring a dozen kinds of knowledge backed by experience, with the casualness with which one might explain how to plant seeds in soil.

The hardest part of the whole experiment might be obtaining the 4G LTE stick itself. The Hackaday blog has detailed this stick (and also tipped us to this camera rebirth project), which is a purpose-built device that can be turned into a single-board computer again, on the level of a Pi Zero W2, should you apply a new bootloader and stick Linux on it. You can find it on Alibaba for very cheap—or seemingly find it, because some versions of what looks like the same stick come with a far more limited CPU. You’re looking for a stick with the MSM8916 inside, sometimes listed as a “QualComm 8916.”

Lukas’ new version posts images to Mastodon, as demonstrated in his proof of life post. It could likely be extended to more of today’s social or backup services, should he or anybody else have the time and deep love for what are not kinda cruddy cameras. Here’s hoping today’s connected devices have similarly dedicated hackers in the future.

Samsung’s abandoned NX cameras can be brought online with a $20 LTE stick Read More »