Amazon

Law enforcement agencies will soon have easier access to footage captured by Amazon’s Ring smart cameras. In a partnership announced this week, Amazon will allow approximately 5,000 local law enforcement agencies to request access to Ring camera footage via surveillance platforms from Flock Safety. Ring cooperating with law enforcement and the reported use of Flock technologies by federal agencies, including US Immigration and Customs Enforcement (ICE), has resurfaced privacy concerns that have followed the devices for years.

According to Flock’s announcement, its Ring partnership allows local law enforcement members to use Flock software “to send a direct post in the Ring Neighbors app with details about the investigation and request voluntary assistance.” Requests must include “specific location and timeframe of the incident, a unique investigation code, and details about what is being investigated,” and users can look at the requests anonymously, Flock said.

“Any footage a Ring customer chooses to submit will be securely packaged by Flock and shared directly with the requesting local public safety agency through the FlockOS or Flock Nova platform,” the announcement reads.

Flock said its local law enforcement users will gain access to Ring Community Requests in “the coming months.”

A flock of privacy concerns

Outside its software platforms, Flock is known for license plate recognition cameras. Flock customers can also search footage from Flock cameras using descriptors to find people, such as “man in blue shirt and cowboy hat.” Besides law enforcement agencies, Flock says 6,000 communities and 1,000 businesses use their products.

For years, privacy advocates have warned against companies like Flock.

This week, US Sen. Ron Wyden (D-Ore.) sent a letter [PDF] to Flock CEO Garrett Langley saying that ICE’s Homeland Security Investigations (HSI), the Secret Service, and the US Navy’s Criminal Investigative Service have had access to footage from Flock’s license plate cameras.

“I now believe that abuses of your product are not only likely but inevitable and that Flock is unable and uninterested in preventing them,” Wyden wrote.

In August, Jay Stanley, senior policy analyst for the ACLU Speech, Privacy, and Technology Project, wrote that “Flock is building a dangerous, nationwide mass-surveillance infrastructure.” Stanley pointed to ICE using Flock’s network of cameras, as well as Flock’s efforts to build a people lookup tool with data brokers.

Matthew Guariglia, senior policy analyst at the Electronic Frontier Foundation (EFF), told Ars via email that Flock is a “mass surveillance tool” that “has increasingly been used to spy on both immigrants and people exercising their First Amendment-protected rights.”

Flock has earned this reputation among privacy advocates through its own cameras, not Ring’s.

An Amazon spokesperson told Ars Technica that only local public safety agencies will be able to make Community Requests via Flock software, and that requests will also show the name of the agency making the request.

A Flock spokesperson told Ars:

Flock does not currently have any contracts with any division of [the US Department of Homeland Security], including ICE. The Ring Community Requests process through Flock is only available for local public safety agencies for specific, active investigations. All requests are time and geographically-bound. Ring users can choose to share relevant footage or ignore the request.

Flock’s rep added that all activity within FlockOS and Flock Nova is “permanently recorded in a comprehensive CJIS-compliant audit trail for unalterable custody tracking,” referring to a set of standards created by the FBI’s Criminal Justice Information Services division.

But there’s still concern that federal agencies will end up accessing Ring footage through Flock. Guariglia told Ars:

Even without formal partnerships with federal authorities, data from these surveillance companies flow to agencies like ICE through local law enforcement. Local and state police have run more than 4,000 Flock searches on behalf of federal authorities or with a potential immigration focus, reporting has found. Additionally, just this month, it became clear that Texas police searched 83,000 Flock cameras in an attempt to prosecute a woman for her abortion and then tried to cover it up.

Ring cozies up to the law

This week’s announcement shows Amazon, which acquired Ring in 2018, increasingly positioning its consumer cameras as a law enforcement tool. After years of cops using Ring footage, Amazon last year said that it would stop letting police request Ring footage—unless it was an “emergency”—only to reverse course about 18 months later by allowing police to request Ring footage through a Flock rival, Axon.

While announcing Ring’s deals with Flock and Axon, Ring founder and CEO Jamie Siminoff claimed that the partnerships would help Ring cameras keep neighborhoods safe. But there’s doubt as to whether people buy Ring cameras to protect their neighborhood.

“Ring’s new partnership with Flock shows that the company is more interested in contributing to mounting authoritarianism than servicing the specific needs of their customers,” Guariglia told Ars.

Interestingly, Ring initiated conversations about a deal with Flock, Langely told CNBC.

Flock says that its cameras don’t use facial recognition, which has been criticized for racial biases. But local law enforcement agencies using Flock will soon have access to footage from Ring cameras with facial recognition. In a conversation with The Washington Post this month, Calli Schroeder, senior counsel at the consumer advocacy and policy group Electronic Privacy Information Center, described the new feature for Ring cameras as “invasive for anyone who walks within range of” a Ring doorbell, since they likely haven’t consented to facial recognition being used on them.

Amazon, for its part, has mostly pushed the burden of ensuring responsible facial recognition use to its customers. Schroeder shared concern with the Post that Ring’s facial recognition data could end up being shared with law enforcement.

Some people who are perturbed about Ring deepening its ties with law enforcement have complained online.

“Inviting big brother into the system. Screw that,” a user on the Ring subreddit said this week.

Another Reddit user said: “And… I’m gone. Nope, NO WAY IN HELL. Goodbye, Ring. I’ll be switching to a UniFi[-brand] system with 100 percent local storage. You don’t get my money any more. This is some 1984 BS …”

Privacy concerns are also exacerbated by Ring’s past, as the company has previously failed to meet users’ privacy expectations. In 2023, Ring agreed to pay $5.8 million to settle claims that employees illegally spied on Ring customers.

Amazon and Flock say their collaboration will only involve voluntary customers and local enforcement agencies. But there’s still reason to be concerned about the implications of people sending doorbell and personal camera footage to law enforcement via platforms that are reportedly widely used by federal agencies for deportation purposes. Combined with the privacy issues that Ring has already faced for years, it’s not hard to see why some feel that Amazon scaling up Ring’s association with any type of law enforcement is unacceptable.

And it appears that Amazon and Flock would both like Ring customers to opt in when possible.

“It will be turned on for free for every customer, and I think all of them will use it,” Langely told CNBC.