right to repair

review:-new-framework-laptop-16-takes-a-fresh-stab-at-the-upgradeable-laptop-gpu

Review: New Framework Laptop 16 takes a fresh stab at the upgradeable laptop GPU


framework laptop 16, take two

New components make it more useful and powerful but no less odd.

Credit: Andrew Cunningham

Credit: Andrew Cunningham

The original Framework Laptop 16 was trying to crack a problem that laptop makers have wrestled with on and off for years: Can you deliver a reasonably powerful, portable workstation and gaming laptop that supports graphics card upgrades just like a desktop PC?

Specs at a glance: Framework Laptop 16 (2025)
OS Windows 11 25H2
CPU AMD Ryzen AI 7 350 (4 Zen 5 cores, 4 Zen 5c cores)
RAM 32GB DDR5-5600 (upgradeable)
GPU AMD Radeon 860M (integrated)/Nvidia GeForce RTX 5070 Mobile (dedicated)
SSD 1TB Western Digital Black SN770
Battery 85 WHr
Display 16-inch 2560×1600 165 Hz matte non-touchscreen
Connectivity 6x recessed USB-C ports (2x USB 4, 4x USB 3.2) with customizable “Expansion Card” dongles
Weight 4.63 pounds (2.1 kg) without GPU, 5.29 pounds (2.4 kg) with GPU
Price as tested Roughly $2,649 for pre-built edition; $2,517 for DIY edition with no OS

Even in these days of mostly incremental, not-too-exciting GPU upgrades, the graphics card in a gaming PC or graphics-centric workstation will still feel its age faster than your CPU will. And the chance to upgrade that one component for hundreds of dollars instead of spending thousands replacing the entire machine is an appealing proposition.

Upgradeable, swappable GPUs would also make your laptop more flexible—you can pick and choose from various GPUs from multiple vendors based on what you want and need, whether that’s raw performance, power efficiency, Linux support, or CUDA capabilities.

Framework’s first upgrade to the Laptop 16—the company’s first upgrade to any of its products aside from the original Laptop 13—gets us pretty close to that reality. The laptop can now support two interchangeable motherboards: one with an older AMD Ryzen 7040-series CPU and one with a new Ryzen AI 300-series CPU. And both motherboards can be used either with just an integrated GPU or with dedicated GPUs from both AMD and Nvidia.

The Nvidia GeForce 5070 graphics module is the most exciting and significant part of this batch of updates, but there are plenty of other updates and revisions to the laptop’s external and internal components, too. These upgrades don’t address all of our problems with the initial version of the laptop, but they do help quite a bit. And a steady flow of updates like these would definitely make the Laptop 16 a platform worth investing in.

Re-meet the Framework Laptop 16

Framework’s Laptop 13 stacked on top of the 16. Credit: Andrew Cunningham

Framework treats each of its laptops as a platform to be modified and built upon rather than something to be wholly redesigned and replaced every time it’s updated. So these reviews necessarily re-cover ground we have already covered—I’ve also reused some of the photos from last time, since this is quite literally the same laptop in most respects. I’ll point you to the earlier review for detailed notes on the build process and how the laptop is put together.

To summarize our high-level notes about the look, feel, and design of the Framework Laptop 16: While the Framework Laptop 13 can plausibly claim to be in the same size and weight class as portables like the 13-inch MacBook Air, the Framework Laptop 16 is generally larger and heavier than the likes of the 16-inch MacBook Pro or portable PC workstations like the Lenovo ThinkPad P1 or Dell 16 Premium. That’s doubly true once you actually add a dedicated graphics module to the Laptop 16—these protrude a couple of inches from the back of the laptop and add around two-thirds of a pound to its weight.

Frame-work 16 (no GPU) Frame-work 16 (GPU) Apple 16-inch MBP Dell 16 Premium Lenovo ThinkPad P1 Gen 8 HP ZBook X G1i Lenovo Legion Pro 5i Gen 10 Razer Blade 16
Size (H x W x D inches) 0.71 x 14.04 x 10.63 0.82 x 14.04 x 11.43 0.66 x 14.01 x 9.77 0.75 x 14.1 x 9.4 0.39-0.62 x 13.95 x 9.49 0.9 x 14.02 x 9.88 0.85-1.01 x 14.34 x 10.55 0.59-0.69 x 13.98 x 9.86
Weight 4.63 lbs 5.29 lbs 4.7-4.8 lbs 4.65 pounds 4.06 lbs 4.5 lbs 5.56 lbs 4.71 lbs

You certainly can find laptops from the major PC OEMs that come close to or even exceed the size and weight of the Laptop 16. But in most cases, you’ll find that comparably specced and priced laptops are an inch or two less deep and at least half a pound lighter than the Laptop 16 with a dedicated GPU installed.

But if you’re buying from Framework, you’re probably at least notionally interested in customizing, upgrading, and repairing your laptop over time, all things that Framework continues to do better than any other company.

The Laptop 16’s customizable keyboard deck is still probably its coolest feature—it’s a magnetically attached series of panels that allows you to remove and replace components without worrying about the delicate and finicky ribbon cables the Laptop 13 uses. Practically, the most important aspect of this customizable keyboard area is that it lets you decide whether you want to install a dedicated number pad or not; this also allows you to choose whether you want the trackpad to be aligned with the center of the laptop or with wherever the middle of the keyboard is.

It might look a little rough, but the customizable keyboard deck is still probably the coolest thing about the Laptop 16 in day-to-day use. Andrew Cunningham

But Framework also sells an assortment of other functional and cosmetic panels and spacers to let users customize the laptop to their liking. The coolest, oddest accessories are still probably the LED matrix spacers and the clear, legend-less keyboard and number pad modules. We still think this assortment of panels gives the system a vaguely unfinished look, but Framework is clearly going for function over form here.

The Laptop 16 also continues to use Framework’s customizable, swappable Expansion Card modules. In theory, these let you pick the number and type of ports your laptop has, as well as customize your port setup on the fly based on what you need. But as with all AMD Ryzen-based Framework Laptops, there are some limits to what each port can do.

According to Framework’s support page, there’s no single Expansion Card slot that is truly universal:

  • Ports 1 and 4 support full 40Gbps USB 4 transfer speeds, display outputs, and up to 240 W charging, but if you use a USB-A Expansion Card in those slots, you’ll increase power use and reduce battery life.
  • Ports 2 and 4 support display outputs, up to 240 W charging, and lower power usage for USB-A ports, but they top out at 10Gbps USB 3.2 transfer speeds. Additionally, port 5 (the middle port on the right side of the laptop, if you’re looking at it head-on) supports the DisplayPort 1.4 standard where the others support DisplayPort 2.1.
  • Ports 3 and 4 are limited to 10Gbps USB 3.2 transfer speeds and don’t support display outputs or charging.

The Laptop 16 also doesn’t include a dedicated headphone jack, so users will need to burn one of their Expansion Card slots to get one.

Practically speaking, most users will be able to come up with a port arrangement that fits their needs, and it’s still handy to be able to add and remove things like Ethernet ports, HDMI ports, or SD card readers on an as-needed basis. But choosing the right Expansion Card slot for the job will still require some forethought, and customizable ports aren’t as much of a selling point for a 16-inch laptop as they are for a 13-inch laptop (the Framework Laptop 13 was partly a response to laptops like the MacBook Air and Dell XPS 13 that only came with a small number of USB-C ports; larger laptops have mostly kept their larger number and variety of ports).

What’s new in 2025’s Framework Laptop 16?

An upgraded motherboard and a new graphics module form the heart of this year’s Laptop 16 upgrade. The motherboard steps up from AMD Ryzen 7040-series processors to AMD Ryzen AI 7 350 and Ryzen AI 9 HX 370 chips. These are the same processors Framework put into the Laptop 13 earlier this year, though they ought to be able to run a bit faster in the Laptop 16 due to its larger heatsink and dual-fan cooling system.

Along with an upgrade from Zen 4-based CPU cores to Zen 5 cores, the Ryzen AI series includes an upgraded neural processing unit (NPU) that is fast enough to earn Microsoft’s Copilot+ PC label. These PCs have access to a handful of unique Windows 11 AI and machine-learning features (yes, Recall, but not just Recall) that are processed locally rather than in the cloud. If you don’t care about these features, you can mostly just ignore them, but if you do care, this is the first version of the Laptop 16 to support them.

Most of the new motherboard’s other specs and features are pretty similar to the first-generation version; there are two SO-DIMM slots for up to 96GB of DDR5-5600, one M.2 2280 slot for the system’s main SSD, and one M.2 2230 slot for a secondary SSD. Wi-Fi 7 and Bluetooth connectivity are provided by an AMD RZ717 Wi-Fi card that can at least theoretically also be replaced with something faster down the line if you want.

The more exciting upgrade, however, may be the GeForce RTX 5070 GPU. This is the first time Framework has offered an Nvidia product—its other GPUs have all come from either Intel or AMD—and it gives the new Laptop 16 access to Nvidia technologies like DLSS and CUDA, as well as much-improved performance for games with ray-traced lighting effects.

Those hoping for truly high-end graphics options for the Laptop 16 will need to keep waiting, though. The laptop version of the RTX 5070 is actually the same chip as the desktop version of the RTX 5060, a $300 graphics card with 8GB of RAM. As much as it adds to the Laptop 16, it still won’t let you come anywhere near 4K in most modern games, and for some, it may even struggle to take full advantage of the internal 165 Hz 1600p screen. Professional workloads (including AI workloads) that require more graphics RAM will also find the mobile 5070 lacking.

Old 180 W charger on top, new 240 W charger on bottom. Credit: Andrew Cunningham

Other components have gotten small updates as well. For those who upgrade an existing Laptop 16 with the new motherboard, Framework is selling 2nd-generation keyboard and number pad components. But their main update over the originals is new firmware that “includes a fix to prevent the system from waking while carried in a bag.” Owners of the original keyboard can install a firmware update to get the same functionality (and make their input modules compatible with the new board).

Upgraders should also note that the original system’s 180 W power adapter has been replaced with a 240 W model, the maximum amount of power that current USB-C and USB-PD standards are capable of delivering. You can charge the laptop with just about any USB-C power brick, but anything lower than 240 W risks reducing performance (or having the battery drain faster than it can charge).

Finally, the laptop uses a second-generation 16-inch, 2560×1600, 165 Hz LCD screen. It’s essentially identical in every way to the first-generation screen, but it formally supports G-Sync, Nvidia’s adaptive sync implementation. The original screen can still be used with the new motherboard, but it only supports AMD’s FreeSync, and Framework told us a few months ago that the panel supplier had no experience providing consumer-facing firmware updates that might add G-Sync to the old display. It’s probably not worth replacing the entire screen for, but it’s worth noting whether you’re upgrading the laptop or buying a new one.

Performance

Framework sent us the lower-end Ryzen AI 7 350 processor configuration for our new board, making it difficult to do straightforward apples-to-apples comparisons to the high-end Ryzen 9 7940HS in our first-generation Framework board. We did test the new chip, and you’ll see its results in our charts.

We’ve also provided numbers from the Ryzen AI 9 HX 370 in the Asus Zenbook S16 UM5606W to show approximately where you can expect the high-end Framework Laptop 16 configuration to land (Framework’s integrated graphics performance will be marginally worse since it’s using slower socketed RAM rather than LPDDR5X; other numbers may differ based on how each manufacturer has configured the chip’s power usage and thermal behavior). We’ve also included numbers from the same chip in the Framework Laptop 13, though Framework’s spec sheets indicate that the chips have different power limits and thus will perform differently.

We were able to test the new GeForce GPU in multiple configurations—both paired with the new Ryzen AI 7 350 processor and with the old Ryzen 9 7940HS chip. This should give anyone who bought the original Laptop 16 an idea of what kind of performance increase they can expect from the new GPU alone. In all, we’ve tested or re-tested:

  • The Ryzen 7 7940HS CPU from the first-generation Laptop 16 and its integrated Radeon 780M GPU
  • The Ryzen 7 7940HS and the original Radeon RX 7700S GPU module
  • The Ryzen 7 7940HS and the new GeForce RTX 5070 GPU module, for upgraders who only want to grab the new GPU
  • The Ryzen AI 7 350 CPU and the GeForce RTX 5070 GPU

We also did some light testing on the Radeon 860M integrated GPU included with the Ryzen AI 7 350.

All the Laptop 16 performance tests were run with Windows’ Best Performance power preset enabled, which will slightly boost performance at the expense of power efficiency.

Given all of those hardware combinations, we simply ran out of time to test the new motherboard with the old Radeon RX 7700S GPU—Framework is continuing to sell it, so it is a realistic combination of components. But our RTX 5070 testing suggests that these GPUs will perform pretty much the same regardless of which CPU you pair them with.

If you’re buying the cheaper Laptop 16 with the Ryzen AI 7 350, the good news is that it generally performs at least as well as—and usually a bit better than—the high-end Ryzen 9 7940HS from the last-generation model. Performance is also pretty similar to the Ryzen AI 9 HX 370 in smaller, thinner laptops—the extra power and cooling capacity in the Laptop 16 is paying off here. People choosing between a PC and a Mac should note that none of these Ryzen chips come anywhere near the M4 Pro used in comparably priced 16-inch MacBook Pros, but that’s just where the PC ecosystem is these days.

How big an upgrade the GeForce 5070 will be depends on the game you’re playing. In titles like Borderlands 3 that naturally run a bit better on AMD’s GPUs, there’s not much of a difference at all. In games like Cyberpunk 2077 with heavy ray-tracing effects enabled, the mobile RTX 5070 can be nearly twice as fast as the RX 7700S.

Most games will fall somewhere in between those two extremes; our tests show that the improvements hover between 20 and 30 percent most of the time, just a shade less than the 30 to 40 percent improvement that Framework claimed in its original announcement.

Beyond raw performance, the other thing you get with an Nvidia GPU is access to a bunch of important proprietary technologies like DLSS upscaling and CUDA—these technologies are often better and more widely supported than the equivalent technologies that AMD’s or Intel’s GPUs use, thanks in part to Nvidia’s overall dominance of the dedicated GPU market.

In the tests we’ve run on them, the Radeon 860M and 890M are both respectable integrated GPUs (the lower-end 860M typically falls just short of last generation’s top-end 780M, but it’s very close). They’re never able to provide more than a fraction of the Radeon RX 7700S’s performance, let alone the RTX 5070, but they’ll handle a lot of lighter games at 1080p. I would not buy a system this large or heavy just to use it with an integrated GPU.

Better to be unique than perfect

It’s expensive and quirky, but the Framework Laptop 16 is worth considering because it’s so different from what most other laptop makers are doing. Credit: Andrew Cunningham

Our original Framework Laptop 16 review called it “fascinating but flawed,” and the parts that made it flawed haven’t really changed much over the last two years. It’s still relatively large and heavy; the Expansion Card system still makes less sense in a larger laptop than it does in a thin-and-light; the puzzle-like grid of input modules and spacers looks kind of rough and unfinished.

But the upgrades do help to shift things in the Laptop 16’s favor. Its modular and upgradeable design was always a theoretical selling point, but the laptop now actually offers options that other laptops don’t.

The presence of both AMD and Nvidia GPUs is a big step up in flexibility for both gaming and professional applications. The GeForce module is a better all-around choice, with slightly to significantly faster game performance and proprietary technologies like DLSS and CUDA, while the Radeon GPU is a cheaper option with better support for Linux.

Given their cost, I still wish that these GPUs were more powerful—they’re between $350 or $449 for the Radeon RX 7700S and between $650 and $699 for the RTX 5070 (prices vary a bit and are cheaper when you’re buying them together with a new laptop rather than buying them separately). You’ll basically always spend more for a gaming laptop than you will for a gaming desktop with similar or better performance, but that does feel like an awful lot to spend for GPUs that are still limited to 8GB of RAM.

Cost is a major issue for the Laptop 16 in general. You may save money in the long run by buying a laptop that you can replace piece-by-piece as you need to rather than all at once. But it’s not even remotely difficult to find similar specs from the major PC makers for hundreds of dollars less. We can’t vouch for the build quality or longevity of any of those PCs, but it does mean that you have to be willing to pay an awful lot just for Framework’s modularity and upgradeability. That’s true to some degree of the Laptop 13 as well, but the price gap between the 13 and competing systems isn’t as large as it is for the 16.

Whatever its lingering issues, the Framework Laptop 16 is still worth considering because there’s nothing else quite like it, at least if you’re in the market for something semi-portable and semi-powerful. The MacBook Pro exists if you want something more appliance-like, and there’s a whole spectrum of gaming and workstation PCs in between with all kinds of specs, sizes, and prices. To stand out from those devices, it’s probably better to be unique than to be perfect, and the reformulated Laptop 16 certainly clears that bar.

The good

  • Modular, repairable, upgradeable design that’s made to last
  • Cool, customizable keyboard deck
  • Nvidia GeForce GPU option gives the Laptop 16 access to some gaming and GPU computing features that weren’t usable with AMD GPUs
  • GPU upgrade can be added to first-generation Framework Laptop 16
  • New processors are a decent performance improvement and are worth considering for new buyers
  • Old Ryzen 7040-series motherboard is sticking around as an entry-level option, knocking $100 off the former base price ($1,299 and up for a barebones DIY edition, $1,599 and up for the cheapest pre-built)
  • Framework’s software support has gotten better in the last year

The bad

  • Big and bulky for the specs you get
  • Mix-and-match input modules and spacers give it a rough, unfinished sort of look
  • Ryzen AI motherboards are more expensive than the originals were when they launched

The ugly

  • It’ll cost you—the absolute bare minimum price for Ryzen AI 7 350 and RTX 5070 combo is $2,149, and that’s without RAM, an SSD, or an operating system

Photo of Andrew Cunningham

Andrew is a Senior Technology Reporter at Ars Technica, with a focus on consumer tech including computer hardware and in-depth reviews of operating systems like Windows and macOS. Andrew lives in Philadelphia and co-hosts a weekly book podcast called Overdue.

Review: New Framework Laptop 16 takes a fresh stab at the upgradeable laptop GPU Read More »

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Framework Laptop 12 is a cheaper, more colorful take on a repairable laptop PC

Framework has been selling and upgrading the upgrade-and-repair-friendly Framework Laptop 13 for nearly four years now, and in early 2024 it announced a larger, more powerful Framework Laptop 16. At a product event today, the company showed off what it called “an early preview” of its third laptop design, the convertible, budget-focused Framework Laptop 12.

This addition to Framework’s lineup centers on a 12.2-inch, 1920×1200 convertible touchscreen that flips around to the back with a flexible hinge, a la Lenovo’s long-running Yoga design. Framework CEO Nirav Patel said it had originally designed the systems with “students in mind,” and to that end it comes in five colors and uses a two-tone plastic body with an internal metal frame rather than the mostly aluminum exterior Framework has used for the 13 and 16. Framework will also sell the laptop with an optional stylus.

For better or worse, the Framework Laptop 12 appears to be its own separate system, with motherboards, accessories, and a refresh schedule distinct from the 13-inch laptop. While the Laptop 13 already offers first-generation Intel Core Ultra-based and (as of today) AMD Ryzen AI 300-based processors, the first Framework Laptop 12 motherboard is going to use Intel’s 13th-generation Core i3 and i5 processors, originally launched back in late 2022. Despite the age of these chips, Framework claims the laptop will be “unusually powerful for its class.”

Framework Laptop 12 is a cheaper, more colorful take on a repairable laptop PC Read More »

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Apple, Lenovo lead losers in laptop repairability analysis

“When consumers can easily access information on how to fix devices, it makes it easier for people who can’t afford the latest and greatest technology to still be able to access the tools they need,” Nersisyan added.

Apple lags but shows some improvement

Apple’s MacBook repairability scores placed it at the lowest grade of the US PIRG’s list, save for Lenovo.

US PIRG laptop repairability scores

Credit: US PIRG

However, Apple’s overall repairability score improved from 4.3 last year to 5.1 this year. It gained a quarter of a point in this year’s score because it supported right-to-repair legislation in California within the last year. Apple’s support was a divergence from previous repairability stances from Apple, which had fought right-to-repair efforts for a decade before its about-face on California legislation starting in August 2023. Some have suggested that the change was due to Apple wanting input in legislation that, at the time, seemed likely to pass (California’s bill did eventually pass). Apple has also made notable self-repairability efforts lately, though, including launching and expanding a Self Service Repair program.

Still, Apple has room to grow, with the manufacturer earning the lowest total disassembly score (97)—besides Lenovo, whose score (14) only included one device. Apple also had the lowest disassembly average score (4.9 versus an average of 7.4) out of brands examined. Last year, Apple had an average disassembly score of 4.

In a deeper breakdown of the scores below, Apple’s disassembly scores improved compared to 2024 (9.7 versus 8), as did its parts pricing score (10.9 versus 9.8). However, parts availability declined (13.2 versus 12.8), per US PIRG.

Credit: US PIRG

Overall, Apple wasn’t able to compete with Asus and Acer, last year’s and this year’s winners. According to the report, “Asus and Acer continue to manufacture the most repairable laptops due largely to their ease of disassembly.”

Looking ahead, tariffs and other things impacting laptop availability and pricing, like the supply-chain disruptions witnessed during the COVID-19 pandemic, could drive demand for more easily repairable PCs.

“When [laptops and electronics] cost more or are harder to get, I’d expect shoppers to want to keep them in use for as long as possible and value their repairability,” Gutterman said.

Apple, Lenovo lead losers in laptop repairability analysis Read More »

automakers-excoriated-by-senators-for-fighting-right-to-repair

Automakers excoriated by Senators for fighting right-to-repair

Yesterday, US Senators Jeff Merkley (D-OR), Elizabeth Warren (D-MA), and Joshua Hawley (R-MO) sent letters to the heads of Ford, General Motors, and Tesla, as well as the US heads of Honda, Hyundai, Nissan, Stellantis, Subaru, Toyota, and Volkswagen, excoriating them over their opposition to the right-to-repair movement.

“We need to hit the brakes on automakers stealing your data and undermining your right-to-repair,” said Senator Merkley in a statement to Ars. “Time and again, these billionaire corporations have a double standard when it comes to your privacy and security: claiming that sharing vehicle data with repair shops poses cybersecurity risks while selling consumer data themselves. Oregon has one of the strongest right-to-repair laws in the nation, and that’s why I’m working across the aisle to advance efforts nationwide that protect consumer rights.”

Most repairs aren’t at dealerships

The Senators point out that 70 percent of car parts and services currently come from independent outlets, which are seen as trustworthy and providing good value for money, “while nearly all dealerships receive the worst possible rating for price.”

OEMs and their tier-one suppliers restricting the supply of car parts to within their franchised dealership networks also slows down the entire repair process for owners as well as increasing the cost of getting one’s car fixed, the letter states.

As Ars noted recently, more than one in five automotive recalls are now fixed with software patches, and increasingly the right-to-repair fight has centered on things digital—access to diagnostics, firmware, and connected services. The percentage of non-hardware recall fixes will surely grow in the coming years as more and more automakers replace older models with software-defined vehicles.

Automakers excoriated by Senators for fighting right-to-repair Read More »

apple-vision-pro,-new-cameras-fail-user-repairability-analysis

Apple Vision Pro, new cameras fail user-repairability analysis

Apple's Vision Pro scored 0 points in US PIRG's self-repairability analysis.

Enlarge / Apple’s Vision Pro scored 0 points in US PIRG’s self-repairability analysis.

Kyle Orland

In December, New York became the first state to enact a “Right to Repair” law for electronics. Since then, other states, including Oregon and Minnesota, have passed similar laws. However, a recent analysis of some recently released gadgets shows that self-repair still has a long way to go before it becomes ubiquitous.

On Monday, the US Public Interest Research Group (PIRG) released its Leaders and Laggards report that examined user repairability of 21 devices subject to New York’s electronics Right to Repair law. The nonprofit graded devices “based on the quality and accessibility of repair manuals, spare parts, and other critical repair materials.”

Nathan Proctor, one of the report’s authors and senior director for the Campaign for the Right to Repair for the US PIRG Education Fund, told Ars Technica via email that PIRG focused on new models since the law only applies to new products, adding that PIRG “tried to include a range of covered devices from well-known brands.”

While all four smartphones included on the list received an A-minus or A, many other types of devices got disappointing grades. The HP Spectre Fold foldable laptop, for example, received a D-minus due to low parts (2 out of 10) and manual (4 out of 10) scores.

The report examined four camera models—Canon’s EOS r100, Fujifilm’s GFX 100 ii, Nikon’s Zf, and Sony’s Alpha 6700—and all but one received an F. The outlier, the Sony camera, managed a D-plus.

Two VR headsets were also among the losers. US PIRG gave Apple’s Vision Pro and Meta’s Quest 3 an F.

You can see PIRG’s full score breakdown below:

Repair manuals are still hard to access

New York’s Digital Fair Repair Act requires consumer electronics brands to allow consumers access to the same diagnostic tools, parts, and repair manuals that its own repair technicians use. However, the PIRG organization struggled to access manuals for some recently released tech that’s subject to the law.

For example, Sony’s PlayStation 5 Slim received a 1/10 score. PIRG’s report includes an apparent screenshot of an online chat with Sony customer support, where a rep said that the company doesn’t have a copy of the console’s service manual available and that “if the unit needs repair, we recommend/refer customers to the service center.”

Apple’s Vision Pro, meanwhile, got a 0/10 manual score, while the Meta Quest 3 got a 1/10.

According to the report, “only 12 of 21 products provided replacement procedures, and 11 listed which tools are required to disassemble the product.”

The report suggests difficulties in easily accessing repair manuals, with the report’s authors stating that reaching out to customer service representatives “often” proved “unhelpful.” The group also pointed to a potential lack of communication between customer service reps and the company’s repairability efforts.

For example, Apple launched its Self Service Repair Store in April 2022. But PIRG’s report said:

 … our interaction with their customer service team seemed to imply that there was no self-repair option for [Apple] phones. We were told by an Apple support representative that ‘only trained Apple Technician[s]’ would be able to replace our phone screen or battery, despite a full repair manual and robust parts selection available on the Apple website.

Apple didn’t immediately respond to Ars Technica’s request for comment.

Apple Vision Pro, new cameras fail user-repairability analysis Read More »

apple’s-“longevity,-by-design”-argues-its-huge-scale-affects-its-repair-polices

Apple’s “Longevity, by Design” argues its huge scale affects its repair polices

Apple Longevity by Design whitepaper —

Apple must consider volume, but also the world outside its closed loop.

Images of two charred batteries from Apple's Longevity by Design document

Enlarge / Apple has a lot to say about the third-party battery market in “Longevity, by Design,” specifically about how many batteries fail to meet testing standards.

Apple

Earlier this week, Apple published a whitepaper titled “Longevity by Design.” The purpose, Apple says, is to explain “the company’s principles for designing for longevity—a careful balance between product durability and repairability.” It also contains some notable changes to Apple’s parts pairing and repair technology.

Here is a summary of the action items in the document’s 24 pages:

  • The self-service diagnostics tool that arrived in the US last year is now available in 32 European countries.
  • True Tone, the color-balancing screen feature, can soon be activated on third-party screens, “to the best performance that can be provided.”
  • Battery statistics, like maximum capacity and cycle count, will be available “later in 2024” for third-party batteries, with a notice that “Apple cannot verify the information presented.”
  • Used Apple parts, transferred from one to another, will be “as easy to use as new Apple parts” in select products “later this year.”
  • Parts for “most repairs” from Apple’s Self Service Repair program will no longer require a device serial number to order.

Changes timed to “later this year” may well indicate their arrival with iOS 18 or a subsequent update.

Apple’s take on repair focuses on scale

To whom is Apple’s document explaining its principles? Apple might say it’s speaking to consumers and the public, but one might infer that the most coveted audience is elected representatives, or their staff, as they consider yet another state or federal bill aimed at regulating repair. Earlier this year, Oregon and Colorado passed repair bills that stop companies from halting repairs with software checks on parts, or “parts pairing.” Other recent bills and legal actions have targeted repair restrictions in Minnesota, Canada, and the European Union.

Apple came out in support of a repair bill in California and at the federal level, in large part because it allows for parts and tools pricing at “fair and reasonable terms” and requires non-affiliated vendors to disclose their independence and use of third-party parts to customers.

“Longevity, by Design” stakes out Apple’s position that there are things more important than repair. Due to what Apple says is its unique combination of software support, resale value, and a focus on preventing the most common device failures, the company “leads the industry in longevity” as measured in products’ value holding, lifespans, and service rates, Apple says. Hundreds of millions of iPhones more than five years old are in use, out-of-warranty service rates dropped 38 percent from 2015 to 2022, and initiatives like liquid ingress protection dropped repair rates on the iPhone 7 and 7 Plus by 75 percent.

“The reliability of our hardware will always be our top concern when seeking to maximize the lifespan of products,” the whitepaper states. “The reason is simple: the best repair is the one that’s never needed.”

Photos from Apple's

Photos from Apple’s “Longevity, by Design” document showing the water ingress testing as part of its design.

Apple

Consider the charge port

Apple offers the charging port on iPhones as “an internal case study” to justify why it often bundles parts together rather than making them individually replaceable. From the independent repair shops and techs I’ve talked to in my career, iPhone charging ports, and the chips that control them, are not an uncommon failure point. “Cheap charging cables from 7-11 are serial killers,” one board-level repair shop once told me. Apple disagrees, saying it must consider the broader impact of its designs.

“Making the charging port individually replaceable would require additional components, including its own flexible printed circuit board, connector, and fasteners that increase the carbon emissions required to manufacture each device,” Apple states. This could be justified if 10 percent of iPhones required replacement, but Apple says “the actual service rate was below 0.1%.” As such, keeping the port integrated is a lower-carbon-emission choice.

Apple’s “Longevity, by Design” argues its huge scale affects its repair polices Read More »

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Oregon governor signs nation’s first right-to-repair bill that bans parts pairing

Right to repair —

Starting in 2025, devices can’t block repair parts with software pairing checks.

Cables emanating from an iPhone under repair, with gloves hands holding a tweezer over the phone

Enlarge / Oregon’s repair bill prohibits companies from implementing software locks that prohibit aftermarket or used parts from being installed in their devices.

Oregon Governor Tina Kotek today signed the state’s Right to Repair Act, which will push manufacturers to provide more repair options for their products than any other state so far.

The law, like those passed in New York, California, and Minnesota, will require many manufacturers to provide the same parts, tools, and documentation to individuals and repair shops that they provide to their own repair teams.

But Oregon’s bill goes further, preventing companies from implementing schemes that require parts to be verified through encrypted software checks before they will function. Known as parts pairing or serialization, Oregon’s bill, SB 1596, is the first in the nation to target that practice. Oregon State Senator Janeen Sollman (D) and Representative Courtney Neron (D) sponsored and pushed the bill in the state senate and legislature.

“By eliminating manufacturer restrictions, the Right to Repair will make it easier for Oregonians to keep their personal electronics running,” said Charlie Fisher, director of Oregon’s chapter of the Public Interest Research Group (PIRG), in a statement. “That will conserve precious natural resources and prevent waste. It’s a refreshing alternative to a ‘throwaway’ system that treats everything as disposable.”

Oregon’s bill isn’t stronger in every regard. For one, there is no set number of years for a manufacturer to support a device with repair support. Parts pairing is prohibited only on devices sold in 2025 and later. And there are carve-outs for certain kinds of electronics and devices, including video game consoles, medical devices, HVAC systems, motor vehicles, and—as with other states—”electric toothbrushes.”

Apple opposed the Oregon repair bill for its parts-pairing ban. John Perry, a senior manager for secure design at Apple, testified at a February hearing in Oregon that the pairing restriction would “undermine the security, safety, and privacy of Oregonians by forcing device manufacturers to allow the use of parts of unknown origin in consumer devices.”

Apple surprised many observers with its support for California’s repair bill in 2023, though it did so after pressing for repair providers to mention when they use “non-genuine or used” components, and to bar repair providers from disabling security features.

According to Consumer Reports, which lobbied and testified in support of Oregon’s bill, the repair laws passed in four states now cover nearly 70 million people.

Oregon governor signs nation’s first right-to-repair bill that bans parts pairing Read More »

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US government agencies demand fixable ice cream machines

I scream, you scream, we all scream for 1201(c)3 exemptions —

McFlurries are a notable part of petition for commercial and industrial repairs.

Taylor ice cream machine, with churning spindle removed by hand.

Enlarge / Taylor’s C709 Soft Serve Freezer isn’t so much mechanically complicated as it is a software and diagnostic trap for anyone without authorized access.

Many devices have been made difficult or financially nonviable to repair, whether by design or because of a lack of parts, manuals, or specialty tools. Machines that make ice cream, however, seem to have a special place in the hearts of lawmakers. Those machines are often broken and locked down for only the most profitable repairs.

The Federal Trade Commission and the antitrust division of the Department of Justice have asked the US Copyright Office (PDF) to exempt “commercial soft serve machines” from the anti-circumvention rules of Section 1201 of the Digital Millennium Copyright Act (DMCA). The governing bodies also submitted proprietary diagnostic kits, programmable logic controllers, and enterprise IT devices for DMCA exemptions.

“In each case, an exemption would give users more choices for third-party and self-repair and would likely lead to cost savings and a better return on investment in commercial and industrial equipment,” the joint comment states. Those markets would also see greater competition in the repair market, and companies would be prevented from using DMCA laws to enforce monopolies on repair, according to the comment.

The joint comment builds upon a petition filed by repair vendor and advocate iFixit and interest group Public Knowledge, which advocated for broad reforms while keeping a relatable, ingestible example at its center. McDonald’s soft serve ice cream machines, which are famously frequently broken, are supplied by industrial vendor Taylor. Taylor’s C709 Soft Serve Freezer requires lengthy, finicky warm-up and cleaning cycles, produces obtuse error codes, and, perhaps not coincidentally, costs $350 per 15 minutes of service for a Taylor technician to fix. iFixit tore down such a machine, confirming the lengthy process between plugging in and soft serving.

After one company built a Raspberry Pi-powered device, the Kytch, that could provide better diagnostics and insights, Taylor moved to ban franchisees from installing the device, then offered up its own competing product. Kytch has sued Taylor for $900 million in a case that is still pending.

Beyond ice cream, the petitions to the Copyright Office would provide more broad exemptions for industrial and commercial repairs that require some kind of workaround, decryption, or other software tinkering. Going past technological protection measures (TPMs) was made illegal by the 1998 DMCA, which was put in place largely because of the concerns of media firms facing what they considered rampant piracy.

Every three years, the Copyright Office allows for petitions to exempt certain exceptions to DMCA violations (and renew prior exemptions). Repair advocates have won exemptions for farm equipment repair, video game consoles, cars, and certain medical gear. The exemption is often granted for device fixing if a repair person can work past its locks, but not for the distribution of tools that would make such a repair far easier. The esoteric nature of such “release valve” offerings has led groups like the EFF to push for the DMCA’s abolishment.

DMCA exemptions occur on a parallel track to state right-to-repair bills and broader federal action. President Biden issued an executive order that included a push for repair reforms. The FTC has issued studies that call out unnecessary repair restrictions and has taken action against firms like Harley-Davidson, Westinghouse, and grill maker Weber for tying warranties to an authorized repair service.

Disclosure: Kevin Purdy previously worked for iFixit. He has no financial ties to the company.

US government agencies demand fixable ice cream machines Read More »

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Oregon OKs right-to-repair bill that bans the blocking of aftermarket parts

Right to repair —

Governor’s signature would stop software locks from impairing replacement parts.

iPhone battery being removed from an iPhone over a blue repair mat

Getty Images

Oregon has joined the small but growing list of states that have passed right-to-repair legislation. Oregon’s bill stands out for a provision that would prevent companies from requiring that official parts be unlocked with encrypted software checks before they will fully function.

Bill SB 1596 passed Oregon’s House by a 42 to 13 margin. Gov. Tina Kotek has five days to sign the bill into law. Consumer groups and right-to-repair advocates praised the bill as “the best bill yet,” while the bill’s chief sponsor, state Sen. Janeen Sollman (D), pointed to potential waste reductions and an improved second-hand market for closing a digital divide.

“Oregon improves on Right to Repair laws in California, Minnesota and New York by making sure that consumers have the choice of buying new parts, used parts, or third-party parts for the gadgets and gizmos,” said Gay Gordon-Byrne, executive director of Repair.org, in a statement.

Like bills passed in New York, California, and Minnesota, Oregon’s bill requires companies to offer the same parts, tools, and documentation to individual and independent repair shops that are already offered to authorized repair technicians.

Unlike other states’ bills, however, Oregon’s bill doesn’t demand a set number of years after device manufacture for such repair implements to be produced. That suggests companies could effectively close their repair channels entirely rather than comply with the new requirements. California’s bill mandated seven years of availability.

If signed, the law’s requirements for parts, tools, and documentation would apply to devices sold after 2015, except for phones, which are covered after July 2021. The prohibition against parts pairing only covers devices sold in 2025 and later. Like other repair bills, a number of device categories are exempted, including video game consoles, HVAC and medical gear, solar systems, vehicles, and, very specifically, “Electric toothbrushes.”

Apple had surprised many with its support for California’s repair bill. But the company, notable for its pairing requirements for certain repair parts, opposed Oregon’s repair bill. John Perry, a senior manager for secure design at Apple, testified at an Oregon hearing that the pairing restriction would “undermine the security, safety, and privacy of Oregonians by forcing device manufacturers to allow the use of parts of unknown origin in consumer devices.”

Perry also noted Apple’s improved repair workflow, which no longer requires online access or a phone call to pair parts. Apple devices will still issue notifications and warnings if an unauthorized screen or battery, for example, is installed in an iPhone.

Disclosure: Kevin Purdy previously worked for iFixit. He has no financial ties to the company.

Oregon OKs right-to-repair bill that bans the blocking of aftermarket parts Read More »

macbooks,-chromebooks-lead-losers-in-laptop-repairability-analysis

MacBooks, Chromebooks lead losers in laptop repairability analysis

Disappointing Disassembly processes —

Analysis heavily weighs how hard the brands’ laptops are to take apart.

A stack of broken Chromebook laptops

Enlarge / A stack of broken Chromebook laptops at Cell Mechanic Inc. electronics repair shop in Westbury, New York, U.S., on Wednesday, May 19, 2021.

Chromebooks and MacBooks are among the least repairable laptops around, according to an analysis that consumer advocacy group US Public Interest Research Group (PIRG) shared this week. Apple and Google have long been criticized for selling devices that are deemed harder to repair than others. Worse, PIRG believes that the two companies are failing to make laptops easier to take apart and fix.

The “Failing the Fix (2024)” report released this week [PDF] is largely based on the repairability index scores required of laptops and some other electronics sold in France. However, the PIRG’s report weighs disassembly scores more than the other categories in France’s index, like the availability and affordability of spare parts, “because we think this better reflects what consumers think a repairability score indicates and because the other categories can be country specific,” the report says.

PIRG’s scores, like France’s repair index, also factor in the availability of repair documents and product-specific criteria (the PIRG’s report also looks at phones). For laptops, that criteria includes providing updates and the ability to reset software and firmware.

PIRG also docked companies for participating in trade groups that fight against right-to-repair legislation and if OEMs failed to “easily provide full information on how they calculated their products.”

Chromebooks, MacBooks lag in repairability

PIRG examined 139 laptop models and concluded that Chromebooks, “while more affordable than other devices, continue to be less repairable than other laptops.” This was largely due to the laptops having a lower average disassembly score (14.9) than the other laptops (15.2).

The report looked at 10 Chromebooks from Acer, Asus, Dell, and HP and gave Chromebooks an average repair score of 6.3 compared to 7.0 for all other laptops. It said:

Both of these lower averages indicate that while often considered an affordable choice for individuals or schools, Chromebooks are on average less repairable than other laptops.

Google recently extended Chromebook support from eight years to 10 years. PIRG’s report doesn’t factor in software support timelines, but even if it did, Chromebooks’ repairability score wouldn’t increase notably since the move only brought them to “industry norms,” Lucas Gutterman, Designed to Last campaign director for the US PIRG Education Fund, told me.

The Chromebooks PIRG considered for its report.

Enlarge / The Chromebooks PIRG considered for its report.

He added, though, that the current “norm” should improve.

At the very least, if it’s no longer financially viable for manufacturers to maintain support, they should allow the community to continue to maintain the software or make it easy to install alternative operating systems so we can keep our laptops from getting junked.

Turning to its breakdown of non-ChromeOS laptops, PIRG ranked Apple laptops the lowest in terms of repairability with a score of D, putting it behind Asus, Acer, Dell, Microsoft, HP, and Lenovo. In this week’s report, Apple got the lowest average disassembly score out of the OEMs (4 out of 10 compared to the 7.3 average)

MacBooks, Chromebooks lead losers in laptop repairability analysis Read More »

eu-right-to-repair:-sellers-will-be-liable-for-a-year-after-products-are-fixed

EU right to repair: Sellers will be liable for a year after products are fixed

Right to repair —

Rules also ban “contractual, hardware or software related barriers to repair.”

A European Union flag blowing in the wind.

Getty Images | SimpleImages

Europe’s right-to-repair rules will force vendors to stand by their products an extra 12 months after a repair is made, according to the terms of a new political agreement.

Consumers will have a choice between repair and replacement of defective products during a liability period that sellers will be required to offer. The liability period is slated to be a minimum of two years before any extensions.

“If the consumer chooses the repair of the good, the seller’s liability period will be extended by 12 months from the moment when the product is brought into conformity. This period may be further prolonged by member states if they so wish,” a European Council announcement on Friday said.

The 12-month extension is part of a provisional deal between the European Parliament and Council on how to implement the European Commission’s right-to-repair directive that was passed in March 2023. The Parliament and Council still need to formally adopt the agreement, which would then come into force 20 days after it is published in the Official Journal of the European Union.

“Once adopted, the new rules will introduce a new ‘right to repair’ for consumers, both within and beyond the legal guarantee, which will make it easier and more cost-effective for them to repair products instead of simply replacing them with new ones,” the European Commission said on Friday.

Rules prohibit “barriers to repair”

The rules require spare parts to be available at reasonable prices, and product makers will be prohibited from using “contractual, hardware or software related barriers to repair, such as impeding the use of second-hand, compatible and 3D-printed spare parts by independent repairers,” the Commission said.

The newly agreed-upon text “requires manufacturers to make the necessary repairs within a reasonable time and, unless the service is provided for free, for a reasonable price too, so that consumers are encouraged to opt for repair,” the European Council said.

There will be required options for consumers to get repairs both before and after the minimum liability period expires, the Commission said:

When a defect appears within the legal guarantee, consumers will now benefit from a prolonged legal guarantee of one year if they choose to have their products repaired.

When the legal guarantee has expired, the consumers will be able to request an easier and cheaper repair of defects in those products that must be technically repairable (such as tablets, smartphones but also washing machines, dishwashers, etc.). Manufacturers will be required to publish information about their repair services, including indicative prices of the most common repairs.

The overarching goal as stated by the Commission is to overcome “obstacles that discourage consumers to repair due to inconvenience, lack of transparency or difficult access to repair services.” To make finding repair services easier for users, the Council said it plans a European-wide online platform “to facilitate the matchmaking between consumers and repairers.”

EU right to repair: Sellers will be liable for a year after products are fixed Read More »

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Compression Attached Memory Modules may make upgradable laptops a thing again

https://img.global.news.samsung.com/global/wp-content/uploads/2023/09/LPCAMM-Module_PR_main1.jpg

Enlarge / Samsung shared this rendering of a CAMM ahead of the publishing of the CAMM2 standard in September.

Of all the PC-related things to come out of CES this year, my favorite wasn’t Nvidia’s graphics cards or AMD’s newest Ryzens or Intel’s iterative processor refreshes or any one of the oddball PC concept designs or anything to do with the mad dash to cram generative AI into everything.

No, of all things, the thing that I liked the most was this Crucial-branded memory module spotted by Tom’s Hardware. If it looks a little strange to you, it’s because it uses the Compression Attached Memory Module (CAMM) standard—rather than being a standard stick of RAM that you insert into a slot on your motherboard, it lies flat against the board where metal contacts on the board and the CAMM module can make contact with one another.

CAMM memory has been on my radar for a while, since it first cropped up in a handful of Dell laptops. Mistakenly identified at the time as a proprietary type of RAM that would give Dell an excuse to charge more for it, Dell has been pushing for the standardization of CAMM modules for a couple of years now, and JEDEC (the organization that handles all current computer memory standards) formally finalized the spec last month.

Something about seeing an actual in-the-wild CAMM module with a Crucial sticker on it, the same kind of sticker you’d see on any old memory module from Amazon or Newegg, made me more excited about the standard’s future. I had a similar feeling when I started digging into USB-C or when I began seeing M.2 modules show up in actual computers (though CAMM would probably be a bit less transformative than either). Here’s a thing that solves some real problems with the current technology, and it has the industry backing to actually become a viable replacement.

From upgradable to soldered (and back again?)

SO-DIMM memory slots in the Framework Laptop 13. RAM slots used to be the norm in laptop motherboards, though now you need to do a bit of work to seek out laptops that feature them.

Enlarge / SO-DIMM memory slots in the Framework Laptop 13. RAM slots used to be the norm in laptop motherboards, though now you need to do a bit of work to seek out laptops that feature them.

Andrew Cunningham

It used to be easy to save some money on a new PC by buying a version without much RAM and performing an upgrade yourself, using third-party RAM sticks that cost a fraction of what manufacturers would charge. But most laptops no longer afford you the luxury.

Most PC makers and laptop PC buyers made an unspoken bargain in the early- to mid-2010s, around when the MacBook Air and the Ultrabook stopped being special thin-and-light outliers and became the standard template for the mainstream laptop: We would jettison nearly any port or internal component in the interest of making a laptop that was thinner, sleeker, and lighter.

The CD/DVD drive was one of the most immediate casualties, though its demise had already been foreshadowed thanks to cheap USB drives, cloud storage, and streaming music and video services. But as laptops got thinner, it also gradually became harder to find Ethernet and most other non-USB ports (and, eventually, even traditional USB-A ports), space for hard drives (not entirely a bad thing, now that M.2 SSDs are cheap and plentiful), socketed laptop CPUs, and room for other easily replaceable or upgradable components. Early Microsoft Surface tablets were some of the worst examples of this era of computer design—thin sandwiches of glass, metal, and glue that were difficult or impossible to open without totally destroying them.

Another casualty of this shift was memory modules, specifically Dual In-line Memory Modules (DIMMs) that could be plugged into a socket on the motherboard and easily swapped out. Most laptops had a pair of SO-DIMM slots, either stacked on top of each other (adding thickness) or placed side by side (taking up valuable horizontal space that could have been used for more battery).

Eventually, these began to go away in favor of soldered-down memory, saving space and making it easier for manufacturers to build the kinds of MacBook Air-alikes that people wanted to buy, but also adding a point of failure to the motherboard and possibly shortening its useful life by setting its maximum memory capacity at the outset.

Compression Attached Memory Modules may make upgradable laptops a thing again Read More »